Change Analyst

Knox City Council is seeking a Change Analyst to join our Strategy and Transformation department. This role will provide change analysis to complex strategic initiatives across the Customer and Performance transformation roadmap, including strategy and service planning, technology, people, and customer experience projects. This role is critical to help Knox to deliver on its key strategic priorities and be continually improving and customer centric.

You will be part of a collaborative culture working alongside Change Specialists, project managers, and senior leaders. You will gain exposure to enterprise-wide change initiatives and build your expertise in change analytics, stakeholder engagement, and organisational readiness to adopt new ways of working.

This is a full-time (or part-time - 4 days) temporary role with a two-year term, working at the Knox Civic Centre. We support flexible working arrangements while ensuring operational needs of the role are met.

This is a Band 6 classified role, remuneration will be $98, $107, depending on experience) plus superannuation in accordance with the Superannuation Guarantee.

Please note that this role focuses on people/process change and not technical change management.

The key selection criteria for this role are:

• Experience in change analysis and supporting large-scale transformation.
  
• Strong facilitation, engagement, and communication skills.
  
• Ability to translate complex data into actionable insights.
  
• Familiarity with Prosci's ADKAR methodology (preferred).
  
• A passion for customer experience and organisational improvement.
  

Please submit your application, including your resume and cover letter online via the "Apply" button by 5pm 8 September 2025.

All applications must be made via the online portal. No applications direct to the hiring manager will be considered.

For further information on this role please contact Shona Richards, Head of Portfolio and Enterprise Change at

A link to the position description can be found in the job listing on our Knox City Council Jobs and Careers page.

Please note: Candidates will be shortlisted as applications are received, and this role may close earlier than the anticipated closing date.

Discover your future at Knox City Council, where you will deliver meaningful impact, find great opportunities and work with committed people to shape our community. As an employee of Knox, you can enjoy:

• Accrued or rostered days off available for full-time roles, depending on operational requirements
  
• Broad range of leave options including up to 16 weeks primary and up to 4 weeks secondary parental leave
  
• Salary sacrifice option for Council-owned childcare fees
  
• Opportunities to take on temporary roles or work in different teams to build skills and support career growth
  
• Support towards further study
  
• 50% off Knox Leisureworks memberships
  
• Employee Assistance Program (EAP) for support in managing personal and work-related challenges.
  

To find out more about the benefits of working at Knox City Council, visit

To view the inherent requirements for this position please see attachment below.

• Office Based role(s) - Inherent Requirements Table .DOCX
  

Knox City Council is an Equal Opportunity Employer that is committed to providing a workplace that embraces diversity and inclusion. We are committed to a positive, barrier-free recruitment process. If you have any support or access requirements, we encourage you to advise us at the time of application.

Knox City Council has zero tolerance for child abuse and all forms of harm to children. All children and young people who access our services, programs, events and facilities have the right to feel safe and be safe. This includes spaces owned or managed by Council. We take the wellbeing and safety of children and young people in our care seriously. We maintain a child safe organisation by embedding the protection of children into everyday thinking and practice. All Knox City Council employees, contractors and volunteers are responsible for ensuring children and young people are valued, heard and protected from abuse.

Knox City Council acknowledges our offices are located on the traditional lands of the Wurundjeri Woi-wurrung and Bunurong people of the Kulin Nation.

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