Territory Customer Success Advisor, ANZ

4 weeks ago

North Sydney Council, Australia Autodesk Full time
Join or sign in to find your next job

Join to apply for the Territory Customer Success Advisor, ANZ role at Autodesk

2 days ago Be among the first 25 applicants

Join to apply for the Territory Customer Success Advisor, ANZ role at Autodesk

Position Overview

The Customer Success Advisor (CSA) is focused on driving value in the "Onboard" and "Use" lifecycle stages as they deploy Autodesk solutions. This role will proactively engage directly with customers through data-driven triggered actions and react to inbound customer-initiated triggers. The CSA's mission is to create customer loyalty and growth through irresistible customer experiences.

Job Requisition ID: 25WD86760

Responsibilities

  1. Establish and execute onboarding and adoption strategies to grow usage of Autodesk solutions by proactively and reactively responding to customer inquiries.
  2. Assist customers by providing direct guidance and resources to assist with onboarding new solutions.
  3. Identify and assist at-risk customers who have low adoption of products to increase the value they receive toward meeting their business goals.
  4. Partner with sales teams, the reseller partner ecosystem, technical support, client services, and others to drive customer success motions and resolve customer activation/onboarding/usage issues.
  5. Successfully close a range of data-driven customer success initiatives.
  6. Drive high-level customer satisfaction and experience to ensure continued customer adoption of Autodesk products through customer value-added conversations.
  7. Capture customer success stories.
  8. Identify opportunities for expanding the business relationship and support the sales team in pursuit of expansion opportunities throughout the lifecycle.

Minimum Qualifications

  • Bachelor's Degree or equivalent work experience and education.
  • 2 - 3 years of experience in sales, service delivery, or customer success management.
  • Enthusiastic and dedicated approach to understanding customer needs and ensuring they realize the full value of Autodesk products and services.
  • Proven ability to develop customer relationships and manage accounts to drive retention and satisfaction.
  • Excellent communication and presentation skills.

Learn More

About Autodesk

Autodesk creates software that helps bring innovative ideas to life—whether in architecture, automotive, entertainment, or manufacturing. We foster a culture of creativity, inclusion, and continuous learning, empowering our employees to thrive and make a positive impact.

Join us to shape the future of making things and build a better world.

Salary transparency

Our compensation package includes base salary, discretionary bonuses, commissions for sales roles, stock or long-term incentives, and comprehensive benefits. Salaries are based on experience and location.

Sales Careers

Working in sales at Autodesk means building meaningful customer relationships and growing your career. Learn more:

Diversity & Belonging

We cultivate a culture of belonging and equity. Learn more:

If you are an existing contractor or consultant, please search for open jobs and apply internally.

Seniority level
  • Associate
Employment type
  • Full-time
Job function
  • Management and Manufacturing
Industries
  • Software Development, Design Services, IT Services and IT Consulting
#J-18808-Ljbffr

  • Territory Customer Success Advisor, ANZ

    4 weeks ago

    North Sydney Council, Australia Autodesk, Inc. Full time

    Territory Customer Success Advisor, ANZ page is loadedTerritory Customer Success Advisor, ANZApply locations APAC - Australia - NSW - North Sydney - 1 Denison time type Full time posted on Posted Yesterday job requisition id 25WD86760Job Requisition ID #25WD86760Position OverviewThe Customer Success Advisor (CSA) is focused on driving value in the "Onboard"...

  • Territory Customer Success Advisor, ANZ

    3 days ago

    North Sydney, Australia Autodesk, Inc. Full time

    Territory Customer Success Advisor, ANZ page is loaded Territory Customer Success Advisor, ANZ Apply locations APAC - Australia - NSW - North Sydney - 1 Denison time type Full time posted on Posted Yesterday job requisition id 25WD86760 Job Requisition ID # 25WD86760 Position Overview The Customer Success Advisor (CSA) is focused on driving value in...

  • Territory Customer Success Advisor, ANZ

    2 days ago

    North Sydney Council, Australia Autodesk Full time $104,000 - $156,000 per year

    Job Requisition ID #25WD86760Position OverviewThe Customer Success Advisor (CSA) is focused on driving value in the "Onboard" and "Use" lifecycle stages as they deploy Autodesk solutions. This role will proactively engage directly with customers through data-driven triggered actions and react to inbound customer-initiated triggers. The CSA's mission is to...

  • Territory Customer Success Advisor, ANZ

    3 weeks ago

    Sydney, New South Wales, Australia Autodesk Full time

    Job Requisition ID #25WD86760Position OverviewThe Customer Success Advisor (CSA) is focused on driving value in the "Onboard" and "Use" lifecycle stages as they deploy Autodesk solutions. This role will proactively engage directly with customers through data-driven triggered actions and react to inbound customer-initiated triggers. The CSA's mission is to...

  • Manager, Customer Success ANZ ASEAN Enterprise

    2 weeks ago

    North Sydney Council, Australia Autodesk Full time

    Manager, Customer Success ANZ ASEAN EnterpriseJoin or sign in to find your next jobJoin to apply for the Manager, Customer Success ANZ ASEAN Enterprise role at AutodeskManager, Customer Success ANZ ASEAN EnterpriseJoin to apply for the Manager, Customer Success ANZ ASEAN Enterprise role at AutodeskPosition OverviewThe Manager, Customer Success ANZ ASEAN...

  • Manager, Customer Success ANZ ASEAN Enterprise

    4 weeks ago

    North Sydney Council, Australia Autodesk Full time

    Manager, Customer Success ANZ ASEAN EnterpriseJoin or sign in to find your next jobJoin to apply for the Manager, Customer Success ANZ ASEAN Enterprise role at AutodeskManager, Customer Success ANZ ASEAN EnterpriseJoin to apply for the Manager, Customer Success ANZ ASEAN Enterprise role at AutodeskPosition OverviewThe Manager, Customer Success ANZ ASEAN...

  • Manager, Customer Success Anz

    1 week ago

    Sydney, Australia Zoom Full time

    This role is based in Sydney. **Responsibilities**: - Coach & mentor your team of highly motivated diverse set of Customer Success Professionals across the ANZ region to develop customer engagement skills and competencies. The territory span is across Australia and New Zealand. - Help manage, recruit, coach, train and develop a growing and energetic team...

  • Manager, Customer Success Anz

    1 week ago

    Sydney, Australia Zoom Video Communications, Inc. Full time

    This role is based in Sydney. **Responsibilities**: - Coach & mentor your team of highly motivated diverse set of Customer Success Professionals across the ANZ region to develop customer engagement skills and competencies. The territory span is across Australia and New Zealand. - Help manage, recruit, coach, train and develop a growing and energetic team...

  • Manager, Customer Success ANZ ASEAN Enterprise

    3 days ago

    North Sydney Council, Australia Autodesk Full time $104,000 - $130,878 per year

    Job Requisition ID #25WD90277Position OverviewThe Manager, Customer Success ANZ ASEAN Enterprise is responsible for leading a team of Customer Success Managers, with a current book of business including 16 enterprise customers in the ANZ ASEAN region. Our Customer Success Managers oversee the post sales stages of "onboard," "use," and "extend" with our...

  • Strategic Territory Sales Representative, Anz

    4 days ago

    Sydney, Australia Hatch Full time

    ** This role is at Autodesk (not for Hatch)** Hatch is supporting Autodesk to find a great Strategic Territory Sales Representative, ANZ to join their Sales and Customer Success team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like...