Territory Customer Success Advisor, ANZ

2 days ago

North Sydney Council, Australia Autodesk Full time
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Join to apply for the Territory Customer Success Advisor, ANZ role at Autodesk

2 days ago Be among the first 25 applicants

Join to apply for the Territory Customer Success Advisor, ANZ role at Autodesk

Position Overview

The Customer Success Advisor (CSA) is focused on driving value in the "Onboard" and "Use" lifecycle stages as they deploy Autodesk solutions. This role will proactively engage directly with customers through data-driven triggered actions and react to inbound customer-initiated triggers. The CSA's mission is to create customer loyalty and growth through irresistible customer experiences.

Job Requisition ID: 25WD86760

Responsibilities

  1. Establish and execute onboarding and adoption strategies to grow usage of Autodesk solutions by proactively and reactively responding to customer inquiries.
  2. Assist customers by providing direct guidance and resources to assist with onboarding new solutions.
  3. Identify and assist at-risk customers who have low adoption of products to increase the value they receive toward meeting their business goals.
  4. Partner with sales teams, the reseller partner ecosystem, technical support, client services, and others to drive customer success motions and resolve customer activation/onboarding/usage issues.
  5. Successfully close a range of data-driven customer success initiatives.
  6. Drive high-level customer satisfaction and experience to ensure continued customer adoption of Autodesk products through customer value-added conversations.
  7. Capture customer success stories.
  8. Identify opportunities for expanding the business relationship and support the sales team in pursuit of expansion opportunities throughout the lifecycle.

Minimum Qualifications

  • Bachelor's Degree or equivalent work experience and education.
  • 2 - 3 years of experience in sales, service delivery, or customer success management.
  • Enthusiastic and dedicated approach to understanding customer needs and ensuring they realize the full value of Autodesk products and services.
  • Proven ability to develop customer relationships and manage accounts to drive retention and satisfaction.
  • Excellent communication and presentation skills.

Learn More

About Autodesk

Autodesk creates software that helps bring innovative ideas to life—whether in architecture, automotive, entertainment, or manufacturing. We foster a culture of creativity, inclusion, and continuous learning, empowering our employees to thrive and make a positive impact.

Join us to shape the future of making things and build a better world.

Salary transparency

Our compensation package includes base salary, discretionary bonuses, commissions for sales roles, stock or long-term incentives, and comprehensive benefits. Salaries are based on experience and location.

Sales Careers

Working in sales at Autodesk means building meaningful customer relationships and growing your career. Learn more:

Diversity & Belonging

We cultivate a culture of belonging and equity. Learn more:

If you are an existing contractor or consultant, please search for open jobs and apply internally.

Seniority level
  • Associate
Employment type
  • Full-time
Job function
  • Management and Manufacturing
Industries
  • Software Development, Design Services, IT Services and IT Consulting
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