Service Availability Manager

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Join to apply for the Service Availability Manager role at nbn Australia

Build your career and Australia's future.

Not many people can say they are working on building Australia's future. With us you'll be doing just that, leaving a legacy for all Australians. Plus, there's equal employment, great training, and true flexible working arrangements.

We have an exciting opportunity at nbn, as Service Availability Manager reporting to Executive Manager – Infrastructure Portfolio and Service Management.

A bit about your role

The Service Availability Manager is accountable for managing and continuously improving IT services delivered by SEO IT, ensuring they meet stakeholder expectations across business units, service delivery partners, and access seekers. The role supports infrastructure and security, drives operational excellence, and ensures partner satisfaction through effective service governance, stakeholder engagement, and performance monitoring.

Key responsibilities include overseeing service quality, managing incidents and defects, supporting project delivery, advocating for partner experience, maintaining governance processes, and producing performance reports. The role also involves close collaboration with internal and external stakeholders to align IT solutions with business priorities and ensure successful service outcomes.

A bit about you

The role requires extensive years of experience in IT management, partner engagement, and stakeholder leadership, with a strong background in alternate delivery approaches and vendor coordination. It demands deep knowledge of ITIL, infrastructure technologies, and nbn's software development practices.

Strong communication, business analysis, and strategic advisory skills are essential, along with advanced problem-solving, emotional intelligence, and a service-focused mindset. The candidate should be capable of driving process improvements, managing risks, and aligning technical delivery with business goals.

Life at nbn

To be part of nbn is to be part of something bigger. There's so much more from here. Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of the nation by building and connecting Australia's best fibre infrastructure into homes and businesses, plus places and things, everywhere. We're continuing to create Australia's network—a network made for more. Not just a way for everyone to do the things they love but transforming the way they do them.

A more inclusive working world

nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures. That's why we have a Reconciliation Action Plan, Accessibility & Inclusion Plan, offer 18 weeks of paid parental leave, are a Pride in Diversity Gold Employer for three years running, and have active employee-led diversity pillars. Click here to see our list of employee benefits and why we're recognised as a WORK180 Endorsed Employer for Women.

We champion equal opportunities for all employees. If you have any accessibility requirements and would like to discuss adjustments for the recruitment process, please don't hesitate to contact us by emailing recruitment@nbnco.com.au or calling our Recruitment Accessibility Enquiry Line at +61 2 8918 9990. Please note, this line is dedicated to accessibility-related enquiries for the purposes of recruitment, and only enquiries related to accessibility adjustments will be answered. For other matters, please visit our Contact Us page on our website.

Where to from here?

We encourage you to apply even if you feel that you do not meet all the above qualifications. Frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. We encourage you to break that statistic and to apply. No one ever meets 100% of the requirements. We look forward to your application

Please apply by following the links and sending in your resume only. We do not require a cover letter or any selection criteria to be addressed.

Please note that this is a permanent opportunity and applications for this role will close at midnight 15th September 2025.

To be eligible for this role, you must have full working rights in Australia.

Seniority level

• Seniority levelMid-Senior level

Employment type

• Employment typeFull-time

Job function

• Job functionInformation Technology
• IndustriesTelecommunications

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