Sales Advisor 12H

Sales Associate – Seven

Location: Brisbane, Queensland

Posted today

Job Description

Support Seven's growth and help shape Australia's favourite news, sport, and entertainment network

The Opportunity

We're looking for a driven Sales Associate to join our team and support the Sales Team with both administrative and sales tasks. You'll play a key role in managing a portfolio of marketers and agencies, supporting revenue growth, and strengthening the Seven brand to support our broader commercial goals.

You'll work closely with the broader Brisbane Sales Team and report directly to the Group Sales Manager at Brisbane.

Responsibilities

• Supporting Sales Executives and Managers to hit revenue goals, manage client portfolios, and stay ahead of market trends.
• Tracking and optimising campaign delivery across TV and Digital, using tools like Nielsen, OzTAM, and Excel.
• Handling bookings, proposals, reporting, sales admin, and keeping everything running smoothly.
• Collaborating closely with the Partnerships team, building strong agency/ client relationships, and supporting integrated media solutions.
• Helping to identify new opportunities, presenting insights, and supporting the team with delivering top-tier campaigns.

What you'll bring

• You are a proactive, detail-oriented, and self-motivated individual who thrives in a fast-paced environment. You're an organised person with a proven ability to independently manage multiple tasks to a high standard and know how to support a dynamic team.
• Previous advertising or media/creative agency experience.
• Previous sales experience (preferred).
• Intermediate Microsoft 365 skills with knowledge of TAM and industry software.
• Strong written and verbal communication skills, with the ability to collaborate effectively and manage time efficiently.
• Formal qualification(s) in Business, Marketing, Media, Advertising or related subject (preferred but not essential).

Life at Seven

At Seven, we connect with more than 17 million Australians every month and we're proud to be one of the most recognised and trusted media brands in the country. Joining our team means being part of a culture that values creativity, collaboration, and continuous growth.

We have a market-leading presence across broadcast, television, publishing and digital through our renowned media businesses: the Seven Network and its affiliate channels 7two, 7mate, 7flix and 7Bravo; 7plus; ; The West Australian; The Sunday Times; The Nightly and Streamer.

Perks & Benefits

• 7Perks: Exclusive discounts, wellness perks & recognition programs.
• Flexibility: Generous leave options, including fertility, parental & volunteering leave.
• Growth: Learn your way with SPARK Mentoring programs & more.

Our Values

We live and lead by: Be Brave. Better Together. Make It Happen.

Our Commitment to Diversity & Inclusion

From employee advocacy groups to our Reconciliation Action Plan and gender equality certification, we're proud to lead the way in building an authentic, inclusive workplace. Seven is proud to be the first media company in Australia to receive the WGEA Employer of Choice for Gender Equality certification and is a proud partner of UN Women.

Apply Now

If you're ready to contribute to a forward-thinking, results-driven team at the forefront of Australian media, we encourage you to apply The Seven Network is an equal opportunity employer. Unsolicited resumes from recruitment agencies will not be accepted.

Customer Service Manager – Mygration Pty Ltd

Location: Archerfield, Queensland

Posted 12 days ago

Job Description

Location: rcherfield, QLD, 4108

Full-Time: Immediate start

Job Title: Customer Service Manager

Salary range: $76,515 - $78,000 depending on skill level and work experience + superannuation.

Job Closure date: 30 days

About the Role

We are seeking an experienced and dynamic Customer Service Manager to lead and elevate our client's customer service operations. This is a pivotal leadership role designed for a hands-on manager who thrives in a technical, trade-focused environment. You will be responsible for overseeing the entire customer journey, from initial inquiry to post-sales support, ensuring every interaction reinforces our client's reputation for excellence and expertise. You will lead a team dedicated to providing exceptional service to a knowledgeable B2B clientele, requiring a blend of people leadership, process improvement, and a deep understanding of customer needs in a technical industry.

Key Duties & Responsibilities

• Lead, mentor, and motivate a team of customer service specialists, fostering a culture of high performance, continuous improvement, and technical knowledge sharing.
• Manage the full employee lifecycle for your team, including recruitment, onboarding, training, performance reviews, and professional development plans.
• Provide daily direction, constructive feedback, and coaching to ensure your team is equipped to handle complex technical inquiries and provide accurate, expert advice.
• Develop, implement, and regularly review customer service policies, programs, and procedures to enhance the entire customer experience and ensure alignment with company goals.
• Analyse key performance metrics to drive operational efficiency within the customer service centre, implementing solutions to improve call handling times, first-contact resolution, and overall service quality.
• Liaise closely with the technical, sales, and warehouse teams to streamline workflows, resolve escalated issues, and ensure a seamless, unified response to customer expectations.
• Plan and implement robust after-sales service initiatives to proactively follow up on customer satisfaction, ensure the performance of supplied parts, and gather vital feedback.
• Act as a key point of contact for escalated customer issues, utilising your problem-solving skills and technical understanding to achieve satisfactory resolutions and maintain strong relationships.
• Work collaboratively with service agents and internal organisational units to identify trends in customer feedback, modifying and improving service offerings to better serve the market.

Skills & Experience Required

• A minimum of 1+ years of experience in a customer service management or team leadership role, preferably within the automotive, trade, or a related technical industry.
• Proven Bachelor Degree or Equivalent.
• Proven experience in developing and implementing customer service procedures, SLAs, and performance metrics.
• A demonstrated ability to lead, develop, and inspire a team in a fast-paced environment, with a strong focus on coaching and mentorship.
• Exceptional communication and interpersonal skills, with the ability to build rapport with a trade-savvy clientele and liaise effectively with internal technical staff.
• A proactive, problem-solving mindset with a strong focus on continuous improvement and customer satisfaction.
• Solid administrative skills and proficiency with CRM systems and standard office software.

How To Apply

If you are a strategic leader passionate about driving customer excellence in a technical field, we would love to hear from you. Please click 'Apply Now' to submit your resume and a cover letter outlining your suitability for this role.

Please note that only shortlisted candidates will be contacted. All applications will be treated with the strictest confidentiality.

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