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Client Relations Consultant

1 month ago

Sydney, New South Wales, Australia Ingenia Full time

Port Stephens, NSW, Australia ● Sydney NSW, Australia Req #11832

You might not have heard about Ingenia before, and we tend to fly under the radar. Once you take a look into our dynamic, incredibly fast growing (ASX 200) business with a culture of creating community you'll be surprised by all the opportunities you'll find.

We are a leading Australian property group that own, operate and develop a fast-growing portfolio of Lifestyle communities (land lease communities) and holiday parks across key urban and coastal markets. We employ over 1300 people across 120 parks and communities, with offices in the 3 eastern seaboard states.

Here at Ingenia, you can enjoy working within an organisation that genuinely cares for its people and is committed to creating communities where our residents and visitors can truly belong.

About the Role

We have an opening for a Client Relations Consultant to join our Sales team. The Client Relations team is critical to our customers' home buying and downsizing journey with Ingenia Lifestyle. You will manage enquiries and qualify clients over the phone before referring to the Sales team. This role is not about a hard sell and your success is not measured by sales conversions. You will take a nurturing and thoughtful approach with our customers and have a brilliant sense of follow up. You will get to enjoy working as a part of a close knit and collaborative team with hybrid and flexible work arrangements on offer.

Key Accountabilities

  • Manage all inbound enquiries and make outbound calls to pre-qualify leads before passing to the onsite Sales team
  • Set daily, weekly, annual inbound and outbound call targets including number of qualified leads
  • Build trust and educate clients via phone and email, qualifying lead to a site tour stage in the process
  • Identify customer's needs, clarify information, determine challenges and provide solutions
  • Liaise with sales teams onsite to ensure smooth transition during the customer journey
  • Develop an in-depth understanding of all Ingenia brands
  • Ensure that clients are always satisfied by providing prompt response and high levels of service
  • Keep records of all conversations and emails via CRM

About You

  • Experience using Microsoft Dynamics 365 preferred
  • Previous experience in a similar role
  • Excellent communication, interpersonal and customer service skills
  • A strong desire to exceed customer expectations
  • Proven ability to meet targets and KPIs
  • High levels of stakeholder engagement, confident in building relationships
Culture and Benefits

In return, we offer a competitive package, flexibility (including working from home for some roles), extensive training and development, career progression and generous reward and recognition programs including some amazing discounts at our Holiday Parks... so come join the team and apply now We look forward to receiving your application. Please note that to be considered for this role you must be able to work in Australia and provide evidence of working rights. All employees of Ingenia Communities must undergo a National Police Check.

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