Broker Academy Manager

1 week ago

Sydney, New South Wales, Australia Lendi Group Full time

Lendi Group is the new group born out of the merger of Aussie Home Loans and Lendi. As a Group we operate a multi-brand strategy across Aussie Home Loans and Lendi, pulling together a truly personalised home loan experience for the Australian audience that balances both human support and smart technology.

We're revolutionising the industry with best-in-class technology and a suite of tools that takes the hard work out of home loans – for our Customers and Brokers alike.

At Lendi Group we value work-life balance. Our flex-first policy enables our team members to choose how they do their best work; home, office, or flex

Diversity, Equality, and Inclusion are fundamental to the success of Lendi Group. We're passionate about fostering an environment where our team members feel valued and supported and we celebrate everyone's unique identity.

The pathway for a broker's development from beginner to mastery can take upward of 12-18+ months. At Lendi Group, we call this the Skills Competency Journey. The Aussie Graduate Program is a best-in-breed broker induction training program - designed to deliver the foundational skill competencies and capabilities required to set up an Aussie Broker for success.

What's the role?

Reporting to the Senior Manager COE - LendiGroup Broker Academy, the COE Academy Manager is responsible for delivering a structured, national 8-week Lendi Group Broker Academy. This role requires expert facilitation and coaching to drive sales effectiveness, mortgage lending competency, and customer experience excellence. The role collaborates with Sales Leaders, Franchisees, and key stakeholders to support new brokers in developing the foundational skills needed for success. This position also creates and maintains learning content, leverages data to optimise broker performance, and ensures compliance with regulatory and internal standards.

What you will do:

  • Deliver the Lendi Group Graduate Programme, following a structured weekly training schedule:
    • Systems usage and process enablement
    • Customer qualification & core sales skills
    • Risk analysis & lender presentation
    • Compliance & Customer Experience
  • Conduct one-to-one coaching sessions and develop GROW/Coaching plans to drive performance improvements.
  • Foster a cooperative, diverse, and inclusive work environment through relationship management.
  • Build strong relationships with Sales Leaders, Franchisees, and key stakeholders.
  • Develop and implement clear communication strategies for training programs.
  • Track performance using data analytics to optimise key metrics.
  • Integrate innovative learning solutions, including AI and gamification.
  • Align training with business objectives to maximise broker performance and revenue.
Qualifications
  • Experience in the home loan lending space as either a broker or lender.
  • Strong facilitation skills to engage and inspire learners.
  • Demonstrated leadership experience, including setting expectations, providing feedback, and driving collaboration.
  • Proven ability to analyse performance data and coach for improvement.
  • Skilled in creating and delivering training in various formats (face-to-face, virtual, eLearning).
  • Excellent written and verbal communication skills.
  • Proficient in Microsoft Office Suite, Confluence, Jira, and Slack.
  • Agile and adaptable to change.
Additional Information
  • We're Flex First which means we've fully embraced flexible working from home and have metropolitan city offices for those who do want to work from the office.
  • We offer extended Paid Parental Leave: we celebrate our growing Lendi Group family with up to 26 weeks of leave for primary carers and up to 4 weeks for secondary carers.
  • An additional week's Loyalty Leave each year after reaching 3 years' service.

We are a people-first company that invests in initiatives to promote a healthy work environment, such as offering an Employee Assistance Program and social groups such as our industry-leading Women in Technology group.

Our culture is guided by our 3 core values: We Are Stronger United; Act Like You Own It; and Keep Home Loans Human. Our values are part of our core DNA that helps Lendi Group attract, engage and evolve talent and build best-in-class products.

Feeling like you don't meet all the skills listed? That's ok; we are always on the lookout for different skills, experience, and qualities and so we'd still like to hear from you.

#J-18808-Ljbffr

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