Customer Experience Officer, Tafe Queensland

3 days ago

Brisbane, Queensland, Australia Buscojobs Full time

About TAFE Queensland

TAFE Queensland is the largest and most experienced Vocational Education and Training provider in the State. For over 140 years, we have delivered practical, industry-relevant training to help students develop skills for lifelong careers. Recently, we were named the 2023 Large Training Provider of the Year at the Queensland Training Awards and the Australian Training Awards. Our training is offered on-site, online, in workplaces, or on-campus, aiming to enrich communities, support industries, and strengthen local economies.

Joining TAFE Queensland means being part of a dedicated workforce connected with industry, committed to best practices and innovative training.

In the North region, we emphasize workplace culture, employee collaboration, strong leadership, and high-performing teams. We value core principles such as:

  • Safety First
  • Customer Focus
  • Responsibility
  • Initiative
  • Teamwork

Your Opportunity

We are offering exciting Temporary Full-Time and Part-Time positions until 27 June 2026 for a Customer Experience Officer to join our Customer Service Team at Cairns Campus.

The Customer Experience Officer provides efficient, effective, and timely administrative services to customers and staff, aligned with organizational policies and customer service standards. These roles report to the Client Services Coordinator.

Salary

The salary range for this position, classified as AO3, is $75,885.91 to $84, gross) per annum.

Benefits

  • Five weeks of recreation leave (annual accrual)
  • Flexible work options (e.g., Purchased leave, compressed hours, telecommuting)
  • Superannuation at 12.75% and salary packaging options
  • Locality Allowance
  • Professional development and study assistance
  • Wellbeing initiatives and social responsibility programs
  • Employee Assistance Program
  • Access to private health plans and corporate discounts (e.g., Fitness Passport, Apple, Dell, Lenovo products)
  • Domestic and Family Violence support options
  • Work-at-Home Software (e.g., Adobe, Microsoft)
  • Recognition awards and years of service awards
  • Pride Network for LGBTQIA+ employees and allies
  • White Ribbon Australia Accredited Workplace
  • Free parking

How you will be assessed

The ideal candidate will demonstrate:

  • Proven ability to deliver professional customer service in a contact centre, with skills in eliciting and analyzing information, and providing accurate responses to diverse customer requests.
  • Effective time management, organization, prioritization, initiative, responsibility, and decisiveness to meet performance indicators.
  • Ability to build positive team relationships in a high-volume, client-focused environment, maintaining respect and courtesy.
  • High literacy and numeracy skills, proficiency with multiple computer systems, accuracy, and quality standards adherence.
  • Clear communication, high-level listening skills, and negotiation abilities for successful outcomes.
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