Field Engineer

3 days ago

Adelaide, South Australia EIL Global Full time
Overview

Greetings from EIL Global, we have an immediate requirement for an onsite support engineer for hardware replacement, break-fix tasks, and PC repairs in SA, VIC, NSW. The engineer should be willing to travel to multiple site locations across daily.

Engagement

Mode: Full time or Dispatch (Casual Basis - Should be available for minimum 2 days in a week during business hours on weekdays).

Should have a car which is mandated.

Data Warehouse locations
  • South Australia Warehouse Location: Richmond Road Marleston
  • VIC Warehouse Location: Lexton Road Box Hill
  • NSW Warehouse Location: Parramatta Rd, Homebush
Scope Of Work
  • Pickup & Delivery: Collect replacement parts from the Datawarehouse, transport them to customer locations, and complete repairs efficiently.
  • Hardware Repairs & Break-Fix: Identify and resolve hardware issues, including replacing faulty components such as RAM, hard drives, motherboards, and power supplies.
  • Software Installation & Configuration: Install/reinstall operating systems, drivers, and required software while ensuring updates are applied.
  • Data Security & Testing: Secure critical data before repairs, conduct post-repair testing, and validate system functionality.
  • Documentation & Ticket Updates: Capture before-and-after photos, complete the Service Verification Report (SVR), and update ticket status in ServiceNow (SNOW).
  • Device Handover & Returns: Ensure repaired devices are properly returned to customers with verification. Drop off faulty components at the Homebush warehouse.
  • Workload & Travel: The engineer should handle up to six tickets per day and be comfortable traveling to multiple locations.

If interested please share your updated resume to with subject line "Dispatch/FTE Engineer - Location - Breakfix" for further process.


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