Sr. Franchising Manager

Sr. Franchising Manager – Brisbane, Australia

Ready for a fresh, new career? One of the world's most iconic brands can help you get there. This role supports the APAC team as a Sr. Franchising Manager.

About the Role

This role takes overall responsibility for the end-to-end franchising processes for Australia and New Zealand. Manage the New Applicants process from concept status through to either decline or approval. Coordinate with the Director, Franchise Performance (DFP) and Business Development Managers (BDM) to complete interviews and On the Job Evaluations (OJE's) as required. Summarize all findings and agree on final position with Key Stakeholders. Communicate directly with candidates and franchisees as required to facilitate new applicant and transfer processes.

Administer all documentation as required by internal policy and Australian and New Zealand laws and regulations. Ongoing review of all processes and documentation that relate to franchising to ensure accuracy and to simplify processes wherever possible. Stay up to date with best practice and recommend and implement change to systems. Responsibility for rolling out and maintaining Fran Connect CRM within ANZ when launched.

If you feel that this is the role for you, you are ready to be bold, empowered, accountable, and ready to have fun in a fast paced and agile working environment.

Responsibilities include but are not limited to:

• Oversee, prepare or review where required, all franchising and transfer documentation and processes to ensure consistency and as required by law and Subway Policy. Ensure 100% accuracy. Track all stages of the Franchising and transfer process to ensure timely follow up at all points of the process.
• Review all Subway documentation and forms that relate to transfers and update / recommend changes to improve accuracy and efficiency. This may include consolidation of documents and moving to DocuSign where permitted
• Review all required documentation that is submitted by the BD offices to ensure accuracy and completeness; and following up with the BD offices if there are corrections required or additional information
• Coordinate interviews and meetings in each SMO territory with DFP's and BDM's as required. Validate all information has been received correctly and in full. Coordinate feedback from SMO territory teams and finalize decisions in conjunction with DFP's.
• Work closely with the legal team (Transfers/Franchising) to finalize all necessary paperwork and move transfers to approval stage and agree on settlement dates. Communicate clearly and accurately with new and existing franchisees so all actions are completed in appropriate timeframes.
• Monitor and maintain the Subway Franchising Microsite. Ensure all content is current and accurate, and all 'contacts' within the site are maintained correctly. If updates are required, Budget requests are made annually through the Director of Development – ANZ for action in the following year.
• Identify opportunities to target and advertise to New Franchisee sources that improve quality of candidates. Make recommendations and requests for budget to the Director of Development – ANZ.
• Track and monitor MUO performance on key indicators so 'Ready to Grow' Status is always up to date. Co-ordinate findings and validate with DFP's in each territory.

Skills & Abilities

• Preferred bachelor's degree in business, project management, legal, contracts, finance, law or equivalent
• Preferred education/certifications in Project Management or Legal studies
• Minimum of 5 to 8 years' experience in Franchising or Legal Administrative work
• Ability to work in a time pressured environment while multi-tasking
• High attention to detail style
• Proven relationship and negotiation skills
• Proven ability to review processes and implement change for continuous improvement
• High level of communication both verbal and written
• Previous QSR experience in Franchisee Sales – preferred
• CRM and data management
• Analytical skills to review process and recommend change including better use of technology
• Ability to use new computer applications and use them
• Interpersonal skills
• Technical Proficiencies: At least a functional understanding of software programs required to perform the above responsibilities Microsoft Office, including Outlook, Excel, PowerPoint

What do we Offer?

• Pension
• Competitive Bonus
• Tuition Reimbursement
• Company Holidays
• Volunteering time
• And Many More….

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Business Development
• Industries: Restaurants

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Brisbane, Queensland, Australia

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