Customer Service Operations Lead — Process

1 day ago

Melbourne, Victoria, Australia Pacific Blue Australia Full-time $110,000 - $140,000 Contract

Pacific Blue Australia is seeking a Customer Service Operations Process Lead to guide performance across internal and outsourced teams. You will own KPI setting, cost management and continuous improvement initiatives within Retail operations.

The role is a 12-month fixed-term hybrid position based in Melbourne or Geelong, reporting to the Senior Customer Service Operations Manager. You will collaborate with stakeholders to drive compliant, high-quality service delivery.