Advanced Analytics Senior Analyst

4 weeks ago

Sydney, New South Wales, Australia Commonwealth Bank Full time
Overview

You are a curious and enthusiastic individual with a true passion for analytics. We are a dedicated team focused on identifying and resolving customer breakpoints within business processes, collaborating with stakeholders across CBA to minimize customer complaints. We aim to harness analytics and technology to identify solutions that improve customer experiences and outcomes.

We have two opportunities available.

Key Responsibilities
  • Apply Advanced Analytics Techniques: Conduct discovery of customer breakpoints using advanced analytics techniques such as machine learning algorithms, clustering, and other relevant methods. Ensure robustness, accuracy, and relevance of analytical solutions.
  • Collaborate with Senior Management and Stakeholders: Identify and prioritize breakpoints, translate analytical results into strategic insights and actionable recommendations, and work with cross-functional teams to align with business objectives.
  • Maintain Data Governance: Uphold data governance standards; ensure data integrity, quality, and security in analysis.
  • Drive Continuous Improvement and Innovation: Stay current with trends in data analytics and machine learning; drive innovation in methodologies and tools.
What we are looking for
  • Curious and Passionate: Driven by curiosity and a passion for applying analytics to improve customer experience.
  • Problem-Solving Leaders: Strong problem-solving skills and ability to manage complex analytical projects.
  • Effective Communicators: Ability to present complex analytical concepts clearly to non-technical stakeholders.
  • Innovative and Up-to-Date: Proactive in adopting new trends and technologies to drive improvement.
Tech Skills
  • Advanced Analytics: Experience in developing analytics solutions, insights, models, and machine learning algorithms.
  • Analytics Tools: Proficiency with Python, R, SQL, and data visualization tools (Tableau or Power BI).
  • Data Governance: Understanding of data governance standards and practices to ensure data integrity and security.
  • Cloud Platforms: Familiarity with cloud platforms (e.g., AWS).
Working with us

We offer flexible work options, including in-office time requirements and various arrangements such as changing start/finish times, part-time, or job share. We support a respectful, inclusive, and flexible workplace where ideas and energy are welcome.

Role Details
  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Business Development and Sales

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