Senior Accountant – Client Management

3 weeks ago

Sunshine Coast Regional District, Australia nexZen accounting Full time

Job Title: Senior Accountant – Client Management & Advisory Focus

Location: 10 Eagles Lane, Woombye QLD 4559 (Occasional Work from Home)

Employment Type: Full-time

Experience Required: 5–7 Years in Australian Accounting & Tax Advisory

Start Date: Immediate or Flexible for the Right Candidate

About Us

We are NexZen Accounting, a forward-thinking and purpose-driven accounting firm helping small business owners across Australia achieve financial freedom and a fulfilled life. As our client base grows, we are expanding our team and seeking a Senior Accountant who is not just technically sound, but deeply client-centric.

This role is pivotal in ensuring high-quality client experience and seamless service delivery. You will take full ownership of client management responsibilities, working directly with our clients and coordinating with our India-based team to deliver excellence.

Key ResponsibilitiesClient Communication & Relationship Management
  • Respond to all client emails within 24 hours.
  • Handle client queries via phone, SMS, and WhatsApp promptly and professionally.
  • Conduct meet-and-greet sessions with existing and new clients (virtual or in-person).
  • Onboard new clients smoothly, setting up systems, expectations, and timelines.
  • Act as the first point of contact for all client needs, ensuring high satisfaction.
Client Advisory & Reporting
  • Understand client business models and financial needs.
  • Review and present monthly/quarterly management reports, tax summaries, and financial statements.
  • Conduct tax planning meetings, ensuring clients are informed and compliant while saving tax efficiently.
  • Identify opportunities to add value, upsell relevant services, and guide clients toward financial goals.
Collaboration & Delivery Management
  • Coordinate with the India-based accounting and tax team to ensure accurate, timely delivery of client work.
  • Ensure deadlines are met and quality control checks are done prior to client submission.
  • Support CEO in strategic reporting and system improvements for client experience.
In-Person Activities
  • Attend face-to-face client meetings across Australia as needed
  • Participate in team retreats, networking events, and internal workshops occasionally.
Ideal Candidate ProfileMust-Have Skills & Qualities
  • Minimum 5–7 years of experience in an Australian public accounting firm.
  • Strong knowledge of Australian tax laws, BAS, GST, payroll, and the NDIS Industry.
  • Excellent verbal and written communication skills.
  • Client-facing experience and ability to build rapport with business owners.
  • Proficient in Xero, MYOB, QuickBooks, and reporting tools.
  • Strong attention to detail, time management, and follow-through.
Preferred Attributes
  • Experience working in a hybrid or remote setup with international teams.
  • Ability to think like a CFO – understanding the story behind the numbers.
  • A warm, reliable, and proactive personality who genuinely cares for clients.
  • Comfortable presenting data and explaining financial concepts to non-accountants.
Why Join NexZen?
  • Be part of a purpose-driven company focused on people, not just numbers.
  • Get a chance to work closely with the CEO and grow into leadership or advisory roles.
  • A flexible, supportive, and collaborative culture – we value family, freedom, and fulfillment.
  • Training on our proprietary 7 Steps Fulfilment System (7SFS) to elevate both professional and personal growth.
Application Process

Please send your CV and a short cover letter answering:

  1. Why are you interested in this role?
  2. What is one client story where you made a real impact?
  3. What are your salary expectations and ideal start date?

Apply to: operations@nexzen.biz

Subject: Senior Accountant Application – [Your Name]

Live a fulfilled life,

Team NexZen

www.nexzenaccounting.com.au

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