Hub Manager

Hub Manager | QLD X 3 | Inclusive Employment Australia

Join to apply for the Hub Manager | QLD X 3 | Inclusive Employment Australia role at SSI. Settlement Services International (SSI) is a community organisation and social business that supports individuals and communities to reach their full potential. We work alongside multicultural communities, people seeking asylum, refugees, people with disability, and other vulnerable groups to foster an inclusive and empowered society. Our work is grounded in our values of respect, accountability, inclusion, innovation, and social justice.

About the Role

As a Hub Manager with Inclusive Employment Australia, you'll play a pivotal role in transforming employment outcomes for people with disability and refugee backgrounds. Reporting to the Operations Manager, you'll lead and inspire frontline teams across hub, spoke and outreach sites, ensuring participant‑centred services that align with our values and the IEA DEED requirements. This role is about strategic leadership, community impact and empowering teams to deliver meaningful, lasting outcomes. You'll champion our service delivery model, drive continuous improvement through strong financial and KPI management, and foster a culture of collaboration and excellence. There is also the opportunity to stay connected to ground work through a small caseload or direct support activities.

Responsibilities

• Lead and inspire frontline teams across hub, spoke and outreach sites to deliver participant centred services that meet SSI values and the IEA DEED requirements.
• Champion the service delivery model, drive continuous improvement, and manage financials and KPIs to deliver meaningful, lasting outcomes.
• Remain connected to ground work through a small caseload or direct support activities as required.
• Foster a culture of collaboration and excellence and report to the Operations Manager on performance and progress.

Essential Criteria

• Completion of, or current enrolment in, a Certificate IV in Frontline Management or a higher relevant qualification.
• Demonstrated ability to lead, motivate, and manage a team to deliver high-quality customer service and achieve performance outcomes.
• Experience engaging with job seekers in both group and one-on-one settings.
• A customer-centric approach with the ability to meet customer service standards, KPIs, and performance targets.
• Proven ability to show empathy and build trust with job seekers and clients from diverse backgrounds.
• Sound knowledge of local, state, and national labour markets.
• Strong business development, sales, or marketing skills, supported by excellent communication, negotiation, and influencing abilities.
• A commitment to ethical practice, accountability, and professional integrity.
• Understanding of the needs of CALD and refugee clients or lived experience in these communities (desirable).
• Awareness of the barriers faced by people with disability or mental illness when entering the workforce, or relevant lived experience (desirable).
• Experience in community advocacy, social services, disability support, or refugee settlement programs (desirable).

Benefits

• Salary packaging options to receive up to $15,900 of your salary tax-free meaning more take-home pay.
• Flexible working arrangement supporting work from home and office, including the opportunity of a 9‑day fortnight.
• Access to in‑house training and learning opportunities for professional development and growth.
• Access to our inhouse wellbeing programs.
• Working alongside professional and dedicated team members all wanting to make a difference in our communities.

Recruitment Process

SSI Group is strongly committed to safeguarding children and young people and providing a safe environment for them to thrive. All employees will undergo a National Police Clearance and a Working with Children Check as a condition of employment.

To Apply

We look forward to receiving your resume and cover letter explaining your interest and suitability for this role via email. Applications without a cover letter will not be considered. Applications close Tuesday 26 August 2025.

SSI is a Disability Confident Recruiter, and our Talent Acquisition team can assist in providing alternative formats to apply, making adjustments to the recruitment process and offering information about workplace adjustments and support networks. If you require adjustments, please email or call

Job Details

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Other
• Industries: Non-profit Organizations

#J-18808-Ljbffr

---