Linux System Engineer

Schneider Electric – Software Technical Support Engineer

Location: Macquarie Park, NSW, AU

This is a Software Technical Support Engineer role with Schneider Electric based in Macquarie Park, NSW, AU

== Schneider Electric ==

Role Seniority - mid level

More about the Software Technical Support Engineer role at Schneider Electric

Job Description

• Join our dynamic Software Support team as a Software Technical Support Engineer for our Pacific Zone ANZ
  
• 1-2 years of experience in Application Support function is highly regarded
  
• Hybrid role (3 days in office) located at our SMART office, Macquarie Park, plus benefits
  

About us

Schneider Electric is a global specialist in energy management and automation. We are dedicated to supplying our customers with safe, reliable, and sustainable energy solutions. We invent technologies that will transform the places where we live, work and play. Our technologies ensure that Life Is On everywhere, for everyone at every moment. Our Mission is to be the trusted partner in Sustainability and Efficiency.

About the opportunity

Our team is responsible for supporting customers in the "Industrial Automation" business in our Pacific Zone of Australia and New Zealand. We have an opportunity for an individual to join our team as a Software Technical Support Engineer.

Reporting into the Customer Success division, Pacific (Zone) and based in Macquarie Park NSW, the role is tasked with ensuring continued smooth operations for our customers, troubleshoot and diagnose faults in a wide range of areas across SCADA verticals and products that we support including GeoSCADA, AVEVA System Platform and AVEVA Plant SCADA.

The role also collaborates closely with other teams including pre-sales, sales, quotes and procurement within the organisation, focusing on the customer's end to end experience with Schneider Electric.

Key responsibilities

• Owning, investigating and resolving complex software issues, proposing work-arounds for customers
  
• Accurate and timely documentation of activities and findings in case management system
  
• Contribution to digital self-help materials promoting faster problem resolution for our customers while building a robust internal knowledge sharing platform for our team
  
• Collaboration with colleagues in other support centres and departments
  
• Focus on customer experience, contributing a successful interaction. Managing customer experience by regular and empathetic communication with customers while keeping the focus on technical resolutions
  
• Learning every day and actively contributing to the team and our customers
  

About you

To see success in this role, you will be able to demonstrate 2-4 years of experience in Application Support within an ASX top 100 business (supporting mainstream software applications and an array of customers), including proficiency working with and understanding software architecture, software unit testing and other aspects of the SDLC.

Your personal drivers, professional confidence, and desire to work for a value-based organization with leading edge solutions will be supported by a tertiary qualification in Engineering or Computer Science and complemented by a working understating of software and automation hardware communications and setup.

Key skills and experience

• Previous experience with AVEVA System Platform and Plant SCADA or GEO SCADA will be advantageous
  
• Ability to demonstrate understanding of Windows operating system, networking concepts and security
  
• Knowledge of general Windows operating system tools and commands that help with diagnosing and troubleshooting software
  
• Working knowledge and understanding or experience with integrating hardware and software
  
• Quick thinking, self-motivated and inspired action is a must to maintain customer satisfaction while resolving issues satisfactorily
  

Excis – Desktop Support Technician

Location: Sydney, Australia

Excis is a global IT support leader globally, driven by innovation and collaboration. We're looking for a proactive Desktop Support Technician to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family-like environment where you'll look forward to coming to work every day. Client in 190+ countries, 6000+ Engineers, 200+ Enterprise Clients.

We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.

Start your journey with Excis and grow with us

What You'll Do

• Provide onsite and remote support for Windows and Apple devices, handling IMAC tasks and troubleshooting across multiple platforms, including support for executive/VIP users.
  
• Manage hardware refreshes, warranty repairs, printer and AV system setup, inventory control, asset tagging, and maintain asset management with regular reporting.
  
• Coordinate equipment shipments, returns, vendor repairs, and ensure timely resolution of service requests and incidents while assisting with walk-up support and new hire onboarding.
  

Requirements

• Minimum 3 years IT support experience with Windows 10, macOS, Microsoft Office, and Windows OS deployment; strong networking basics.
  
• Experience supporting printers, AV systems, executive users, asset management, and reporting tools.
  
• Excellent customer service, communication, organization, multitasking, and documentation skills.
  
• Preferred Australian citizen/PR/Valid work permit for full-time with at least 12 months left till expiry date. Preferred: Experience in automotive manufacturing, MCP and/or A+ certifications, and background in help desk or call center environments.
  

Benefits

Why Join Us?:

At Excis, your work matters. You'll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.

Ready to make a difference and grow your career? Apply now to join Excis in Sydney, Australia and be at the forefront of IT support excellence

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