Senior Business Analyst

Senior Business Analyst – Shell Energy Australia

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Overview

The world's biggest challenge needs you. The transition to a net-zero world is one of the biggest endeavours. Working at Shell Energy Australia, one of Australia's leading energy retailers, puts you at the heart of that endeavour.

Lead the change, from the frontline. We're looking for a Senior Business Analyst to bridge the gap between business and technology, turning ideas into smarter solutions that power real change. Based in Brisbane, you'll work on billing, pricing, and digital projects that drive efficiency, innovation and customer impact. Join a team that values collaboration, celebrates diversity, and supports you to grow while making a difference in Australia's energy future.

Responsibilities

• Shape strategy: Influence and support strategic projects by applying human‑centred design and data‑driven insights.
• Partner with stakeholders: Collaborate across the business to capture requirements, align priorities, and turn ideas into action.
• Drive change: Assess impacts, manage risks, and ensure smooth delivery of new initiatives and improvements.
• Champion continuous improvement: Identify opportunities to optimise processes and introduce innovative solutions.
• Translate needs into solutions: Bridge the gap between business and IT, converting business requirements into practical technical outcomes.
• Communicate & deliver: Facilitate Agile ways of working, manage backlogs and provide clear updates through roadmaps, reports and documentation.

What you'll need to thrive

• Strong technical foundation – experience in IT disciplines, delivery methodologies (Agile/Waterfall), and tools such as Jira, Miro, Confluence, or Azure DevOps.
• Analytical mindset – ability to translate complex business needs into clear technical requirements and deliver practical solutions.
• Project delivery skills – proven success in managing projects, timelines, risks, and outcomes in a fast‑paced environment.
• Collaboration & influence – confident working with stakeholders at all levels to build alignment and foster positive team dynamics.
• Adaptability & resilience – thrive in changing priorities while staying focused on continuous learning and improvement.
• Relevant qualifications – a degree in IT, Computer Science, Engineering, or related field; certifications (Scrum, PMP, ITIL) highly regarded.

Why join our team

Every day, our people bring deep expertise, true innovation and investment to help our customers and the world reduce their environmental footprint. You can be part of that change.

Here are the top reasons why our people choose us:

• Purpose that you can see. Energising a better future, one customer at a time.
• Work that's interesting, innovative and high impact. Opportunity to achieve—for our customers and for you.
• People who bring expertise and drive to succeed. Our team is respectful, inclusive, and supports connection and collaboration.

Benefits include:

• Competitive remuneration packages, including an attractive incentivised bonus program.
• Generous paid parental leave options.
• Flexible working arrangements, with modern workplaces and technologies that support hybrid work.
• An Employee Assistance Program for you and your family.

Visit our careers site to find out more. Careers | Shell Energy. Read the stories of our incredible people. Meet Our People – About Us | Shell Energy.

Join us. Together, we can make the difference count.

Shell Energy is an Equal Opportunity Employer that values the diversity of its people. We do not discriminate on the basis of gender, race, religion, colour, national origin, sexual orientation, age, marital status, veteran status or disability.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Analyst and Information Technology

Industries

• Utilities, IT Services and IT Consulting, and Data Infrastructure and Analytics

Referred applicants may have a higher chance of securing an interview.

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