General Operations Manager

The Company: An award-winning and highly established volume home building company, based in the South-Eastern suburbs of Melbourne, with a total team count of 55 full-time staff, are looking to hire an experienced General Operations Manager to join their growing executive leadership team.
Position Purpose: The General Operations Manager is responsible for leading and coordinating the end-to-end operational functions of the business.
This role ensures that all business units under its scope operate efficiently, collaboratively, and in alignment with the company's strategic objectives.
The General Operations Manager plays a critical role in consistently delivering accurate and high-quality documentation within established workflow schedules and timeframes, while driving continuous improvement across processes, systems, and team performance.
Hours of Operation Monday to Friday 7.30am to 4.00pm, full-time working in an entirely office-based role.
Reporting To: Managing Director Chief Financial Officer Direct Reports: Sales Operations Manager Estimating Manager Drafting Manager Administrative Operations Manager Key Responsibilities of the Role: Strategic & Leadership Provide leadership, mentoring, and accountability to all direct reports.
Translate company vision and strategy into measurable operational outcomes.
Drive a culture of continuous improvement, teamwork, and accountability.
Act as a key member of the Executive Leadership Team, contributing to strategic decision-making.
Operational Excellence Oversee and streamline workflows across Sales Operations, Estimating, Drafting, and Admin Support.
Ensure operational processes and policies are documented, consistent, and scalable.
Collaborate closely with Construction, Procurement, and Sales to align cross-departmental outcomes.
Establish clear KPIs and reporting frameworks for each function, ensuring performance is tracked and communicated.
People & Culture Lead and develop high-performing managers and teams.
Support staff retention and engagement through clear expectations, coaching, and performance management.
Ensure succession planning and professional development pathways exist within all direct reports' teams.
Financial & Commercial Work with Finance to ensure operational budgets are adhered to.
Identify and implement cost efficiencies without compromising quality.
Manage relevant supplier and stakeholder relationships as required to support operational delivery.
Risk & Compliance Ensure all operational activities are compliant with industry regulations, WHS standards, and company policies.
Mitigate risk by identifying bottlenecks and implementing preventative strategies.
Skills, Experience, Attributes and Role Requirements: Tertiary qualifications in Construction Management, Business, or a related field (preferred but not essential).
Minimum 8+ years' leadership experience in the residential building industry.
Proven leadership in an Operations/Production/General Management role within residential construction or a related sector.
Strong understanding of Sales Operations, BOQ / Production Estimating, Drafting & Design and Admin Support functions.
Demonstrated ability to deliver on-time, on-budget outcomes while maintaining quality standards.
Commercial acumen with the ability to balance strategic thinking with hands-on execution.
Excellent interpersonal and communication skills to influence and collaborate across teams.
Reasonable exposure in construction software Data Build, Framework, Power BI & Hub Spot (CRM) is an advantage.
KPIs / Success Measures: Achievement of business-wide operational KPIs.
Improvement in efficiency and reduction in rework/errors.
Consistent delivery of accurate and timely output across all reporting lines.
Positive staff engagement and retention rates.
Measurable contribution to profitability and customer satisfaction.
The key benefits for you Market-leading salary package on offer Ability to work in a very supportive team environment Excellent company culture that promotes teamwork and collaboration Genuine career progression opportunities and growth Opportunity to shape operational excellence and culture.
Supportive leadership team with a clear strategic vision.
Leadership role in a well-established and growing business.
How to Apply? Via the Seek Website: Submit your updated resume using the ' Apply for this job' button at the top of this page and continue to follow the on-screen instructions.
Via Smartphone/Seek App: Submit your updated resume using the "Quick Apply" button at the bottom of your telephone screen and follow the on-screen instructions.
For any direct enquiries, please call: *** for a strictly confidential conversation about the role.
All applications will be kept in the strictest confidence and will not be forwarded as an application to our client without your prior approval first.
In order to be considered for this full-time position, you MUST be eligible to work in Australia with no work restrictions.
Respectfully, please be advised that only shortlisted candidates will be contacted.
Additional information Market leading and highly competitive salary package on offer Genuine career progression opportunities and growth Highly supportive company culture that promotes teamwork and collaboration

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