Home Assessing Claims Specialist

6 days ago


Perth, Western Australia Royal Automobile Club of WA Inc. Full time

Home Assessing Claims Specialist page is loaded

Home Assessing Claims Specialist

Apply locations West Perth time type Full time posted on Posted 2 Days Ago job requisition id JR104893

Join a friendly and professional team, delivering administrative support and exceptional customer service in our Home Claims division.

With over 1.3 million members, RAC is one of WA's most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be The driving force for a better WA.

Reporting to the Home Assessing Team Leader, you will be accountable for providing administrative support and a referral point to the Home Assessors whilst ensuring a consistent delivery of home insurance claims services to our members. This is achieved by having great conversations over the phone and by accurate information recording on our systems.

What will you be doing?

  1. Deliver exceptional service to members and service providers on claims enquiries
  2. Manage assigned caseload of claims in line with best practice procedures
  3. Assist assessors with claim reserving, payments, EFT forms and cash settlement fact sheets
  4. Assist assessors with assessment bookings
  5. Arrange appointments for specialists, engineers, builders and other service providers
  6. Provide claim outcomes to members, explaining the process and timeframes
  7. Assist assessors with claim follow ups, correspondence and enquiries
  8. Review supplier quotes based on assessor instructions and assist assessors with office duties
  9. Assist the Team Leader with office management duties as required

What are we looking for?

  1. Strong computer literacy skills and the ability to learn new systems
  2. Excellent verbal and written communication skills
  3. Exceptional customer service skills and a high attention to detail
  4. Experience in conflict resolution and negotiating
  5. Time management skills
  6. Previous experience working within insurance claims desirable or specific home claims experience would be beneficial
  7. Commitment to putting members at the centre of everything you do

What can we offer you?

  1. A workplace culture where our people feel valued, respected and empowered
  2. Work in flexible ways that meet work/life commitments and support wellbeing
  3. Be part of a purpose led organisation that gives back to the WA community
  4. An environment that values ongoing career development
  5. Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto Services
  6. Opportunities for community engagement and corporate volunteering

We are looking for an enthusiastic and results driven individual who will thrive in a culture of continuous improvement. Apply with an online application - please send us your cover letter and CV showcasing what you can bring to the team.

About RAC

RAC are looking for people who are committed to building a safer, sustainable and connected future for West Australians. From Insurance, Auto Service Centres, Roadside Patrols, Travel, Security, Holiday Parks and Resorts to Finance – we are a diverse, profit for purpose organisation, that has been reinvesting our profits back into the WA community for more than 115 years.

Supporting Diversity & Inclusion

RAC is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application or contact recruitment@rac.com.au for assistance through the recruitment process.

#J-18808-Ljbffr

  • Perth, Western Australia Royal Automobile Club of WA Inc. Full time

    This Claims Support Officer role involves providing administrative support to the Home Assessing team while ensuring a consistent delivery of home insurance claims services to our members.Your key responsibilities will include providing exceptional service to members and service providers on claims enquiries, managing assigned caseloads of claims, and...

  • Claims Specialist

    5 days ago


    Perth, Western Australia Suncorp Group Limited Full time

    Job DescriptionWe are seeking a highly skilled Workers Compensation Claims Advisor to join our team at Suncorp Group Limited. As a key member of our claims team, you will play a vital role in providing exceptional support to our customers during their most challenging times.About the Role:This is an exciting opportunity to work with a dynamic team that is...

  • Claims Specialist

    3 weeks ago


    Perth, Western Australia Tideri Jobbörse Full time

    4 days ago Be among the first 25 applicants This range is provided by Clarity Partners. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range A$85,000.00/yr - A$95,000.00/yr Helping exceptional insurance professionals enter their next career chapter Our client, based in the CBD, is a leading...


  • Perth, Western Australia Royal Automobile Club of WA Inc. Full time

    Delivering exceptional service to members and service providers is crucial in this role. As a Claims Service Specialist, you will be responsible for managing a caseload of claims in line with best practice procedures.Key responsibilities include delivering excellent customer service, managing assigned claims, assisting assessors with claim reserving,...


  • Perth, Western Australia Royal Automobile Club of WA Inc. Full time

    In this Administrative Claims Coordinator position, you will provide administrative support to the Home Assessing Team Leader while ensuring a consistent delivery of home insurance claims services to our members.Your key tasks will include providing exceptional service to members and service providers on claims enquiries, managing assigned caseloads of...


  • Perth, Western Australia Allianz Popular SL. Full time

    About the PositionThis Senior Property Assessor role is a fantastic opportunity for an experienced professional to join our team at Allianz Australia. As a key member of our claims department, you will be responsible for assessing and resolving property claims efficiently and effectively.Key ResponsibilitiesMaintain high-quality delivery of property claims...


  • Perth, Western Australia Justice Full time

    About the RoleWe are seeking a highly skilled Compensation Claims Specialist to join our dynamic Safety and Health Branch at the Department of Justice. As a key member of our team, you will play a vital role in managing workers' compensation claims for business areas across the department.This is an exciting opportunity to ensure timely and accurate...


  • Perth, Western Australia Marsh & McLennan Companies Full time

    **About the Role**We are seeking a skilled Insurance Claims Specialist to join our team at Marsh & McLennan Companies. This role will be based in Perth, working on a hybrid schedule with a requirement of three days per week in the office.Marshtop insurance broker and risk advisor, part of Marsh McLennan (NYSE: MMC), is a global leader in risk, strategy, and...


  • Perth, Western Australia Aon Full time

    About the RoleWe are seeking a highly skilled and experienced Accident and Health Claims Specialist to join our team. As a specialist in this field, you will be responsible for managing a portfolio of national and multi-national clients.Your primary focus will be on:Managing a portfolio of Health & Benefits clients.Developing appropriate solutions to meet...


  • Perth, Western Australia Suncorp Group Limited Full time

    Job SummarySuncorp Group Limited is seeking a skilled Workers Compensation Claims Advisor to join our team. As a key member of our claims team, you will provide exceptional support to our customers and drive positive outcomes.About the Role:This is an exciting opportunity to work with a dynamic team that is passionate about delivering exceptional customer...


  • Perth, Western Australia Suncorp Group Limited Full time

    Job OverviewWe are looking for a highly motivated and experienced Workers Compensation Claims Advisor to join our team at Suncorp Group Limited. As a key member of our claims team, you will play a vital role in supporting our customers and driving positive outcomes.About the Job:In this role, you will be responsible for assessing claims, ensuring compliance...


  • Perth, Western Australia Royal Automobile Club of WA Inc. Full time

    The Customer Claims Resolution Specialist plays a vital role in resolving customer claims efficiently and effectively.You will be responsible for delivering exceptional customer service, managing assigned claims, and assisting assessors with claim reserving, payments, and cash settlement fact sheets.This role requires strong communication skills, experience...


  • Perth, Western Australia Royal Automobile Club of WA Inc. Full time

    Job DescriptionRoyal Automobile Club of WA Inc. is seeking an experienced Motor Assessor to join our team within the Perth Metro area, with the option to work from home. The successful candidate will have a strong industry background in assessing motor vehicles and excellent customer service skills.About the RoleKey Responsibilities:Conduct thorough...


  • Perth, Western Australia AMA Group Solutions Full time

    About AMA Group SolutionsThe AMA Group is a leading provider of accident repair services, operating a network of over 120 facilities across Australia and New Zealand. Our commitment to delivering quality repairs at competitive prices has driven our success.We invest heavily in our people, creating opportunities for growth and development within our...


  • Perth, Western Australia Monash University Full time

    Career Opportunity">We are looking for a dedicated professional to join our team as a Workers Compensation Claims Advisor.As a key member of our team, you will provide exceptional customer service and drive positive outcomes for our customers.You will be responsible for obtaining and meticulously reviewing medical, financial, investigative, and...


  • Perth, Western Australia Karingal Full time

    About UsKaringal is a forward-thinking organisation dedicated to providing employment services that empower individuals with disability to achieve their full potential.We believe that everyone deserves the opportunity to work and contribute to society, and we're committed to making a positive impact through our community-based initiatives and...

  • Claims Advisor

    6 days ago


    Perth, Western Australia Suncorp Group Limited Full time

    Take the next step. Be part of something bigger at Suncorp.Join Suncorp Group as a Workers Compensation Claims Advisor and Make a Meaningful ImpactAre you ready to be part of a team that makes a real difference in people's lives? Do you have a passion for providing exceptional customer service and driving positive outcomes? If so, we invite you to join our...


  • Perth, Western Australia Monash University Full time

    As a Workers Compensation Claims Advisor at Monash University, you will have the opportunity to make a meaningful impact on the lives of our customers. This is an exciting role that requires a high level of skill, experience, and passion for providing exceptional customer service.The successful candidate will possess strong analytical skills, with the...


  • Perth, Western Australia Insurance Australia Group Limited Full time

    We're seeking an experienced Risk Management Specialist to join our Workers Compensation team, supporting our mission to make your world a safer place. You'll leverage your technical expertise to efficiently manage numerous inquiries and provide subject matter expertise to deliver an exceptional customer-service experience.About the RoleCollaborate with...


  • Perth, Western Australia Sedgwick Full time

    Welcome to Sedgwick, a global leader in technology-enabled risk, benefits, and integrated business solutions. We are passionate about helping our clients navigate difficult times and providing them with excellent service.Motor Claims ConsultantThis is an exciting opportunity to join our team as a Motor Claims Consultant. As a key member of our team, you will...