Information Technology Support Technician

4 weeks ago

Sydney, New South Wales, Australia Searchability® Full time

This range is provided by Searchability. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

A$80,000.00/yr - A$95,000.00/yr

Direct message the job poster from Searchability

Connecting Australian MSPs with MSP talent

Windows Server, Office 365, Networking, Active Directory

A company delivering cutting-edge solutions in cloud computing, cybersecurity, and comprehensive support services tailored for SMEs.

  • Up to $95,000 salary + Super
  • Sydney-based
  • To apply click on the link or email your CV to Jack.ford@searchability.com.au or call me on 0485 858 848
  • Candidates must have full rights to work in Australia

WHO ARE WE?

A Managed Service Provider specialising in delivering comprehensive cloud solutions, cybersecurity expertise, and dedicated support tailored for public sector clients. With a focus on 24/7 support, proactive monitoring, and compliance management, they ensure seamless operations while safeguarding sensitive data. Their customised approach, coupled with a commitment to excellence, empowers public sector organisations to leverage technology effectively, mitigate risks, and achieve their strategic goals with confidence.

WHAT WILL YOU BE DOING?

Our team starts each day solving problems in cloud computing, cybersecurity, and client support. They use their troubleshooting skills to diagnose and fix issues for our clients. Acting as one of the final escalation points from frontline support and the level 2 team, they quickly address technical challenges and offer clear guidance and resolution.

Alongside this, they handle system maintenance tasks like updates and patches, while keeping detailed records of their fixes to build our knowledge base. For more complex incidents, they step in with their expertise to resolve them efficiently. Throughout, they stay in direct contact with clients, providing clear updates and support to build trust and keep things running smoothly.

  • Proficiency in Microsoft 365 tools (Teams, SharePoint Online, Exchange Online) - Level 2
  • Demonstrated network support skills (DNS, DHCP, switches, routers, VPNs) - Level 2
  • Excellent troubleshooting skills for software and hardware issues - Level 3
  • Ability to provide responsive and customer-oriented IT support
  • Strong multitasking, prioritisation, and time management skills
  • Experience working within an MSP environment
  • ITIL Certification

Please apply by clicking online or emailing me directly at Jack.ford@searchability.com.au. For further information, please call me on 0485 858 848. I am available outside normal working hours from 7am until 10pm. If unavailable, please leave a message.

By applying for this role, you give express consent for us to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only. Also feel free to connect with me on LinkedIn I look forward to hearing from you.

Key Skills

Windows Server, Office 365, Networking, Active Directory

Seniority level
  • Seniority levelNot Applicable
Employment type
  • Employment typeFull-time
Job function
  • Job functionInformation Technology
  • IndustriesIT Services and IT Consulting

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