Consultant, Customer Communication Insights

3 weeks ago

Melbourne, Victoria, Australia National Australia Bank Full time
  • Lead the use of advanced analytical techniques for exploring data
  • Your new team are innovators and look for better ways to deliver
  • Make a genuine difference through the work you do

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

In the role of Consultant, Customer Communication Insights you will join the Customer Communication Insights team that's doubling down on owning it.

Each day, you'll go above and beyond to:

  • Lead the use of advanced analytical techniques for exploring data to provide data driven insights and support strategic decision making across Marketing
  • Understand the digital customer experience, including trends and customer data flow to translate into strategy design
  • Conduct pre/post campaign analytics to help shape customer contact strategy
  • Develop improved analysis approaches and test and learn frameworks

We're looking for the best and brightest to deliver the best for our customers. You'll need:

  • Experience in SQL and analytics
  • Strong communication and stakeholder management skills
  • Strong understanding of digital customer experience
  • Financial services experience, especially consumer or business banking
  • To be open minded, proactive and eager to learn new skills

A diverse and inclusive workplace works better for everyone

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues' unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

For details on the recruitment process, and accessibility, please visit https://www.nab.com.au/about-us/careers/apply-for-job. To discuss adjustment requirements, please contact the NAB Careers team, via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.

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