Memorial Consultant

InvoCare is an industry leader within the funeral industry, currently operating over 300 funeral locations, 17 cemeteries, and 29 crematoria throughout Australia, New Zealand, and Singapore and growing.

About you:

With previous experience managing sales revenue and quota targets, you will also have;

• Strong marketing and networking ability
• Excellent written and oral communication skills and ability to display compassion and empathy
• Fluency in English & Vietnamese
• An ability to conduct training sessions for small groups
• Good computer literacy skills
• An appreciation of the sensitive nature of a sales program in the cemetery/crematoria industry
• Ability to remain confidential and discrete
• A smart and commercial approach

About the role:

The Multicultural Unit is seeking a Memorial Consultant with a strong community profile and network to provide service to families in anticipation or at the time of need for memorialization of their loved ones. This role is located at the Multicultural Unit at Allambe Memorial Park @ Nerang.

Being the first point of contact for families and the community, you will be responsible for delivering exceptional customer service and sales by being the expert on our sites, products, and services.

The role will require you to work with families in organizing cremation and memorialization for their loved ones. As such, it is ESSENTIAL that you are comfortable discussing products and services to this end.

You will be responsible for:

• Sales of cremation and burial sites, products, and services whilst respecting individual families' needs and wishes
• Presenting product and service options to clients with sensitivity and achieving sales targets and expectations
• Providing exceptional customer service by responding to general inquiries in the park such as memorial look-ups, raising work orders for maintenance of sites, and at all levels of contact with external and internal customers, by telephone and face-to-face
• Effective communicator with competency in spoken and written English & Vietnamese.

Your continued success will be achieved through extensive networking within the Vietnamese community and by making direct contact and reaching out to potential clients.

Benefits of joining InvoCare:

You may not have considered this industry before, but we provide vital services to families that help them celebrate the lives of those they loved. Our staff live our values every day and experience the gratitude that comes with offering such a meaningful service. The benefits you can receive include:

• Reward and recognition programs
• Tailored induction and training programs
• Well-designed and fitted-out locations with the latest facilities to assist in providing an exceptional client family experience
• Networking opportunities across the business and with peers
• Birthday and paid parental leave
• Free access to Employee Assistance Program
• Annual family day social events
• We are a diverse workplace and equal opportunity employer

How to Apply:

InvoCare is proud to provide our employees with a quality work environment and opportunities for both personal and professional growth.

If you are looking for a role that makes a difference and supports families in your community, click on apply and submit your application.

To learn more about careers at one of the InvoCare brands, please visit our careers page: https://www.invocare.com.au/careers/

At InvoCare, we are committed to building a respectful, diverse, and inclusive workplace which reflects the communities we serve. We encourage applications from people of all ages, nationalities, abilities, and cultures, and are open to discussing flexibility.

*As part of our recruitment process, applicants for this position will be asked to consent to a criminal record check and medical/physical assessment to ensure fitness to complete the inherent requirements of the position. Please note that applicants with a criminal record are not automatically barred from applying for this position, and each application will be considered on its merits.