Mepacs Lead Technical Support Officer

2 days ago

Melbourne, Victoria, Australia Buscojobs Full time
Supervise and support a dynamic and supportive teamStreamline routine processes using your technical and administrative knowledgeSalary packaging, free parking, gym and retail discountsPermanent Full Time role - Classification range : HS2

Who We Are and What We Stand For

Peninsula Health is the major metropolitan health service caring for a community of 300,000 people. Our Vision is to provide exceptional health and community care. To realize this vision, we need people who strive for achievement, take an interest in their growth, enjoy innovation, and are passionate about communicating and connecting with others.

In representing Peninsula Health, we expect all employees and volunteers to reflect our values: Be the Best, Be a Role Model, Be Open and Honest, Be Compassionate and Respectful, and Be Collaborative. We are One Peninsula Health.

What You Will Be Doing

The Lead Technical Support Officer is a supervisory role within the MePACS service structure, providing technical leadership and support to Technical Support Operators. This role focuses on managing workflows, supervising service quality, and ensuring adherence to Key Performance Indicators (KPIs) across shifts. The position aligns with Grade 2 responsibilities, including technical guidance, employee development, and customer-focused service delivery.

Position Description

What You Need

We anticipate you will have:

  • Leadership and Communication Skills: Proven ability to guide team members with clear, diplomatic communication.
  • Technical Problem Solving: Strong technical problem-solving abilities, prioritizing tasks effectively.
  • Teamwork and Collaboration: Demonstrated capacity for working collaboratively, supporting team cohesion.
  • Written Communication: Competence in preparing clear, concise reports and documentation.
  • Proven supervisory or technical leadership experience in a similar capacity.
  • Managing and/or working in a technical support team.
  • Technical support experience is advantageous (desirable).

What Next

Current Employees of Peninsula Health must log in through PeopleHub Employee Login and apply with an account set up with an employee email address.

If you experience issues signing in or registering, please contact the People Experience Team.

For role-specific information, contact Daniel Nanos.

The role ceases advertising on 25/08/2025.

Applications will be considered upon receipt and this posting may close early if enough applications are received. We encourage you to apply promptly.

Additional Requirements

Peninsula Health is an Equal Employment Opportunity Employer committed to inclusion and diversity. We encourage applications from all cultural backgrounds, including Aboriginal and Torres Strait Islander peoples. We also support a safe workplace for people with disabilities.

To learn more about our recruitment processes and how to prepare your application, please visit our website.

Please refer to the Health and Allied Services, Managers and Administrative Workers (Victorian Public Sector) Enterprise Agreement.Salary range details are available in the salary circular. Sub-grading depends on experience.

It is recommended that individuals in this role stay up to date with their COVID-19 vaccinations.

Join Peninsula Health and help us deliver safe, personal, effective, and connected care to everyone, every time.

Recruitment Agencies: We appreciate your efforts. If we can't find suitable candidates internally, we will contact you for assistance.

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