Dispute Resolution Manager

4 weeks ago

Melbourne, Victoria, Australia DXC Consulting & Engineering Services Full time
About the Role

As a Dispute Resolution Manager, you will work with the entitlements managers and case managers to provide expert legal and technical advice on legal issues relevant to case management. You will represent DXC at Conciliation conferences, and regularly update stakeholders about progress and outcomes.

Responsibilities
  • Collaborate with entitlements managers and case managers to deliver expert legal and technical guidance on case management issues.
  • Represent DXC at Conciliation conferences.
  • Regularly update stakeholders on progress and outcomes.
Qualifications and Expertise
  • Extensive experience within the workers' compensation industry and an in-depth understanding of workers' compensation legislation.
  • Extensive experience in the workers' compensation eligibility process, case management, and technical management.
  • Experience in dispute resolution.
  • A keen ability to learn.
  • Excellent attention to detail.
  • Excellent customer service skills.
  • The ability to build and maintain strong relationships.
  • Advanced communication skills.
  • Excellent problem solving and decision-making skills.
  • The ability to adapt to different situations and drive to achieve outcomes.
Required Expertise
  • Significant experience in claims management in the workers' compensation scheme.
  • Strong working knowledge of the Accident Compensation Act 1985 and medical terminology.
About DXC

DXC Claims Management has been specialising in workers' compensation claims management for over 16 years, and we have an impressive track record of excellence in service delivery and innovation. We aim to return people to work and health as quickly and effectively as possible. By providing the right services at the right time, DXC gives employers the confidence they comply with legal and regulatory requirements and injured workers the confidence they are being well cared for.

Our Culture And Benefits

DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice.

As an employer of choice, our "people first" philosophy means we offer competitive remuneration, benefits, training, and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work. We're committed to fostering an inclusive environment where everyone can thrive.


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