Practice Manager

3 weeks ago

Gold Coast, Queensland, Australia VetPartners Australia and New Zealand Full time

Vetcall Q Store – Practice Manager

Vetcall Q Store has a great opportunity for a highly motivated and nurturing Practice Manager. We're a small animal practice located in a bustling shopping village amongst the pristine waterways of Mermaid Waters.

Our clients consider us the vet clinic of choice, built on personable and trusted client relationships, with a strong commitment to pet wellness, quality medicine and advanced surgical care. With over 25 years of veterinary experience in the clinic, we can support you in every aspect.

About The Role

The success of the practice manager is driven by their ability to co-ordinate the business, people, operations and services of the clinic. The ideal candidate will thrive on managing a busy clinical setting which involves:

  • Overseeing all client care, nursing and veterinary services.
  • Being highly engaged in customer experience and client loyalty activities, clinic service streams, marketing, digital services, social media and feedback.
  • Managing the financial performance of the clinic, stock control, procurement, accounts, budgets, payroll and profit and loss.
  • Leading on work health and safety compliance, facilities and maintenance, assets and equipment as well as cleaning and presentation standards.
  • Working closely with the Lead Vet, Regional Manager and Vet Manager.
  • Fostering a wellness culture, communication strategy and clinical team development.
  • Building strong relationships with our community, strategic partners and suppliers.

Our practice managers enjoy development and training support in all these areas, where you can grow your nursing and leadership career.

About You

  • Holds experience in a practice manager or senior vet nurse position.
  • Minimum of 3 years vet nursing experience post-graduation.
  • Experience with practice management systems or appointment book management skills.
  • Possess strong problem solving, decision making and organisational skills.
  • Proven rapport and communication skills with colleagues, clients and the community.

Key Benefits

  • Experience true career fulfillment with us.
  • Salary $75-80k + super (negotiable) plus generous bonuses.
  • Full Time across 4 Days, no weekends.
  • Paid specialised skill development and education available.
  • Access to free nursing workshops via our Veterinary Training Centre.
  • Discounts & Benefits across Fitness, Insurance and Wellbeing.
  • Paid Parental Leave.
  • Enjoy Team Member Events that foster great culture.
  • Work alongside a high performing, fun and friendly team.

VetPartners is an equal opportunity employer and recognises that diversity is crucial to our success. If this role sounds like you, then please 'Apply Now' with our Careers Team or reach out to Regional Manager.

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