Fraud Investigator

2 days ago

Sydney, New South Wales, Australia Buscojobs Full time

Fraud and Scam Officer - Big 4 Bank

Your new company

Wanting to make a difference in the community? This is the perfect opportunity for you to join a recognised big-4 bank committed to providing the best service and assistance to both new and existing customers. Their aim is to make a positive impact on their customers, employees, and the wider community, which is at the heart of everything they do.

Your new role

Some of your responsibilities within a contact centre environment will include:

  1. Playing a key role in identifying, investigating, and preventing fraud and scams targeting customers.
  2. Liaising with stakeholders such as phone teams, branches, risk, fraud, and customers regarding their queries and following up until acceptable resolution is reached for all parties involved.
  3. Effectively handling, escalating, and following up on customer queries, issues, and complaints, using judgment to resolve concerns on the spot.
  4. Proactively managing daily business activities within set guidelines and governance.
Your skills and experience
  • Strong written and verbal communication skills.
  • Relationship management skills.
  • Self and time management skills.
  • Strong attention to detail.
  • Flexibility and availability for shift work.

Please note: This is a 24/7 contact centre. Candidates open to evening and night shifts are highly desired.

Your benefits
  • Enjoy the flexibility of a hybrid work model and work-from-home opportunities.
  • Potential for this to become a permanent role after an initial 12-month contract.
  • Modern office located near public transport in Parramatta.
  • The company values diversity and inclusion, recognizing the importance of diverse backgrounds.

You will love working for them

Your next step

Does this sound like something you're interested in? If yes, simply click 'Apply' and attach your updated CV, or contact me at with any questions. We look forward to hearing from you

At Randstad, we are committed to equal employment opportunities and embracing diversity. We encourage applications from all backgrounds.

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