Level 2 Application Support Analyst

2 weeks ago

Melbourne, Victoria, Australia RLDatix Full time

RLDatix (RLD) is on a mission to help raise the standard of care…everywhere. Trusted by over 10,000 healthcare organizations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and safest care while supporting the providers who deliver it.

Joining TeamRLD means being part of a global effort of over 2,000 team members in making a difference in healthcare…every day.

We're searching for aMelbourne -based Level 2 Application Support Analyst to join our APAC Customer Support team, so that we can deliver exceptional technical support to our customers across the Asia-Pacific region. The Level 2 Application Support Analyst will troubleshoot, resolve, and manage complex application issues to ensure our clients can deliver safe and efficient healthcare services.

How You'll Spend Your Time
· Diagnose and resolve complex technical application issues reported via the customer portal or phone to meet service level agreements.
· Manage escalations and provide advanced technical guidance to internal teams and customers.
· Perform technical tasks on both Cloud and On-Premises customer systems to ensure stability and performance.
· Create, update, and maintain detailed technical knowledge base articles to share solutions and best practices.
· Support planned project delivery through software upgrades, migrations, regression testing, and scripting in SQL, HTML, and JavaScript.

What Kind of Things We're Most Interested in You Having
· 1–2 years of experience in a similar technical application support role, ideally in healthcare, workforce management, payroll, or rostering.
· Proven ability to investigate, troubleshoot, and resolve issues in Microsoft SQL Server (2008 R2+) with strong T-SQL skills.
· In-depth knowledge of technologies including ASP.NET, SQL, VB, C#, XML, HTML5, JavaScript, and JQuery, with the ability to read and write code.
· Experience in IT operations supporting a Windows enterprise environment and familiarity with tools such as Zendesk, Visual Studio, and Team Foundation Server.
· Strong problem-solving, communication, and relationship-building skills, with the ability to work both independently and collaboratively.
· Flexibility to work varied hours to ensure mission-critical systems remain operational.

By enabling flexibility in how we work and prioritizing employee wellness, we empower our team to do and be their best. Key benefits include private health and group accident insurance, an Employee Assistance Program (EAP) for confidential support, and Loyalty Awards for long-service employees.

RLDatix is an equal opportunity employer, and our employment decisions are made without regard to race, color, religion, age, gender, national origin, disability, handicap, marital status or any other status or condition protected by law.

As part of RLDatix's commitment to the inclusion of all qualified individuals, we ensure that persons with disabilities are provided reasonable accommodation in the job application and interview process. If reasonable accommodation is needed to participate in either step, please don't hesitate to send a note to accessibility@rldatix.com.

Salary offers are based on a wide range of factors including location, relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also taken into consideration.

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