Member Support Consultant

Job Description

About Fitness First :

A globally recognised leader in the fitness sector, Fitness First currently operates 51 Australian clubs across New South Wales and Victoria. We believe that fitness inspires people to excel — it takes courage, determination, and dedication. Working with Fitness First is more than just a paying job. It's the start of a career that will allow you to empower thousands to put themselves First and lead fearless and extraordinary lives.

As an employer, we are on a mission to uncover exceptional talent and nurture, develop, and celebrate our employees.

The opportunity :

Member Support Consultants (MSCs) are the driving force behind the success of Fitness First. They are the first people to interact with our members and have inspired thousands of people to begin their journey towards becoming more active, fulfilled, and confident.

No two days are the same as an MSC, and you will have the opportunity to interact with people from all walks of life. In this role, you will drive membership growth by performing outreach activities — generating and converting leads by inspiring people to take action that positively impacts their physical, mental, and emotional wellness. You will also aid membership retention through positive interactions with existing members, assisting with inquiries, and providing exceptional customer service that motivates them to continue their fitness journey.

Responsibilities :

• Proactively contribute to club sales targets using sales promotions and referral campaigns.
• Generate and convert high-quality sales leads through community outreach, seeking referrals, and identifying new business opportunities.
• Achieve the required number of lead contacts via telephone to maximize sales opportunities.
• Provide sales presentations and tours to prospective members.
• Create positive and personalized member journeys.
• Achieve successful outcomes to inquiries.
• Open and close the club as per the club roster.
• Participate actively in member retention programs, inspiring members to continue their fitness journey.
• Make regular service calls to new and existing members to keep them engaged, recommending club-based products to enhance their results and experience.

Requirements :

• Current First Aid & CPR certification.
• A problem-solving mindset — able to provide solutions that meet potential members' needs.
• Excellent communication skills — able to talk to anyone with ease and inspire action.
• Drive — goal-focused and continuously seeking self-improvement.
• Team player — able to work through challenges and celebrate successes with the team.
• Customer focus — skilled at building rapport with diverse individuals and motivated to help achieve their goals.

What we can offer you :

We offer a meaningful career where your actions positively impact others daily. Our energetic and supportive culture makes you feel like part of the Fitness First family from day one.

In addition, we offer :

• A competitive OTE of $60,000-$65,000 comprising base salary and commission, plus superannuation.
• A complimentary Platinum Fitness First membership.
• Anniversary leave days and additional free gym memberships for friends and family as part of our recognition awards.
• Career development opportunities across our brands, locations, and disciplines within Fitness and Lifestyle Group — Asia Pacific's largest diversified fitness group.
• Access to industry-leading learning and development resources, including the FLG Learning Hub with over 90,000 online courses, and curated reading collections via Blinkist to boost your personal and professional growth.

About Fitness & Lifestyle Group :

FLG is the leading fitness, health, and wellness group in the Asia-Pacific region, headquartered in Australia. Our mission is to make a positive impact on people's lives through innovative health and wellness offerings, both physical and digital.

Our portfolio includes globally recognized brands such as Fitness First Australia, Goodlife Health Clubs Australia, Jetts Fitness in New Zealand & Thailand, Zap Fitness, and Barry's. With 319 locations across Australia, New Zealand, and Southeast Asia, we support over 585,000 members in leading healthier, more active lives.

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Our Commitment to Diversity and Inclusion :

We promote positivity, individuality, diversity, and inclusivity in our workplace. We encourage applications from Aboriginal and Torres Strait Islander peoples, all ages, races, sexes, intersex individuals, gender identities, sexual orientations, people with disabilities, and from diverse backgrounds.