Member Support Consultant

Job Description

About Goodlife Health Clubs :

As Australia's premier, privately-owned fitness organisation, Goodlife Health Clubs is in a unique position to kickstart your career in the sector. We currently operate 97 premium clubs across Queensland, Victoria, South Australia, and Western Australia, serving over 270,000 members. Our members enjoy access to industry-leading gym facilities, innovative group fitness classes, and bespoke personal training solutions, empowering Australians to live the Goodlife.

Our mission as a service provider and employer is simple: Move people to achieve great things.

The opportunity :

Member Support Consultants (MSCs) are vital in building and maintaining a thriving membership base. They are the first point of contact for prospective members, inspiring them to start their wellness journey. MSCs focus on membership growth through proactive sales activities and member retention via excellent customer service. They seamlessly switch between sales, lead generation, providing exceptional service, and engaging with current members to enhance their experience and loyalty.

Responsibilities

• Contribute proactively to club sales targets through promotions and referral campaigns.
• Generate and convert high-quality sales leads via community outreach and seeking referrals.
• Make the required number of lead contacts via telephone to maximize sales opportunities.
• Provide sales presentations and tours to prospective members.
• Create positive and personalized member experiences.
• Respond successfully to member enquiries.
• Open and close the club as per the roster.
• Participate in member retention programs, encouraging members to continue their fitness journey.
• Conduct regular service calls to engage members and recommend products to enhance their results.

About you :

• Current First Aid & CPR certificates.
• A valid Working with Children Check.
• Ability to build rapport with diverse individuals and a desire to help people succeed.
• Problem-solving skills and resilience.
• Excellent communication skills — listening, understanding, empathizing, and influencing.
• Tenacity and drive to achieve targets and team goals.
• Customer-focused with a commitment to delivering exceptional outcomes.

What we can offer you :

A career in the fitness industry is unique. With Goodlife Health Clubs, your actions inspire others and positively impact community health and confidence.

In addition, we offer :

• An OTE of $70,000-$75,000 (base plus commission), plus super.
• A complimentary all-access Goodlife membership.
• Anniversary leave and free gym memberships for friends and family as part of our recognition awards.
• Career development opportunities within Fitness and Lifestyle Group, across various brands and locations.

Enhance your growth with access to our industry-leading learning resources, including the FLG Learning Hub with over 90,000 online courses and engaging content via Blinkist, to help you excel professionally and personally.

About Fitness & Lifestyle Group :

FLG is the leading fitness, health, and wellness group in the Asia-Pacific, headquartered in Australia. Our mission is to positively impact lives through innovative health and wellness offerings, both physical and digital.

Our portfolio includes brands like Fitness First Australia, Goodlife Health Clubs Australia, Jetts Fitness in New Zealand & Thailand, Zap Fitness, and Barry's, with 319 locations supporting over 585,000 members across Australia, New Zealand, and Southeast Asia.

Apply now

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Our Commitment to Diversity and Inclusion :

We foster a positive, inclusive work environment that values individuality and diversity. We encourage applications from Aboriginal and Torres Strait Islander peoples, people of all ages, races, sexes, intersex, gender identities, sexual orientations, individuals with disabilities, and diverse backgrounds.