Guest Service Agent

4 weeks ago

Melbourne, Victoria, Australia Buscojobs Full time

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CLLIX Apartments & Hotels manages approximately 3,000 self-contained and contemporary strata-titled apartments. CLLIX currently has an extensive portfolio across Queensland, Victoria, and Adelaide with more growth set to occur in 2024 and beyond.

CLLIX Apartments & Hotels provides modern and contemporary self-contained apartments across Australia. Providing service excellence is our priority, ensuring our guests and residents alike receive a positive experience.

We are an Equal Opportunity Employer , proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers, and Indigenous Australians to our team. When you join CLLIX Apartments and Hotels, we value your unique contribution.

  • Ensure the smooth check-in and check-out of all guests.
  • Interact with stakeholders and meet challenges with professionalism.
  • Accommodate the requests and needs of all guests, make recommendations, and upsell rooms and related services.
  • Greet and assist clients, staff, and visitors, ensuring a positive experience.
  • Perform general reception duties such as handling incoming calls and emails, directing inquiries efficiently.
  • Assist residents with services similar to those provided by hotel concierges, including arranging deliveries, making reservations, coordinating repairs, and organizing social events within the community.
  • Proactively communicate any guest feedback to the Duty Manager to ensure 100% guest satisfaction.
  • Answer and direct incoming calls from inside and outside the hotel.
  • Answer and process reservation inquiries if required.
  • Maintain current knowledge of all room rates and packages available.
  • Dispatch requests to the appropriate department.
  • Monitor the safety and security of the hotel.

Qualifications and skills :

  • 6 Months' experience as a Guest Service Agent or receptionist in a hotel is desirable but not essential.
  • Exceptional customer service skills, communication, and time management skills.
  • A friendly and outgoing personality.
  • Proven ability to work unsupervised.
  • Flexibility to work weekends and evening shifts including public holidays.

How do your skills match this job?

How do your skills match this job?

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Your application will include the following questions :

  • Are you legally entitled to work in Australia?
  • Please detail your minimum salary expectations (excluding super) :
  • What is the notice period for your current employment?
  • What motivated you to apply for this position?
  • What relevant skills and experience would you bring to this role?
  • Are you available to work in line with the advertised hours?
  • Do you have any medical conditions or pre-existing injuries that could prevent you from performing the inherent requirements of the job you are applying for?
  • Are you over the age of eighteen (18 or over)?

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.

What can I earn as a Guest Services Agent?

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