Team Leader

2 weeks ago

Sydney, New South Wales, Australia Bayside Group Full time
Overview

Recruitment Consultant | Bayside Group - Sydney, NSW. Polestar Australia is seeking a Team Leader for their high performing customer experience team. This role is based full-time in Sydney at Polestar's Artarmon office, reporting to the Customer Care Manager. You will lead a team of Customer Engagement Advisors, coaching, motivating and supporting them to deliver world-class service to Polestar's customers, service partners and internal stakeholders. You will also act as a point for escalations, ensuring operational excellence and contributing to the ongoing evolution of Polestar's customer experience.

Key responsibilities:

  • Become an inspiring brand ambassador for Polestar, your team and their vision for a sustainable planet
  • Provision of scheduling, briefing updates, case routing, performance management, coaching and development of your team of Customer Engagement Advisors
  • Ensure your team providesrespect and excellence in customer service whilst building and maintaining a friendly and professional rapport with customers
  • Work closely with support functions from headquarters in Sweden and marketing initiatives as required
  • Provide and maintain operational process libraries, ensuring Customer Engagement Advisors have access to latest product information, Knowledge Manuals and systems
  • Foster enduring professional relationships with customers on their buying process via online portals
  • Respond effectively to social media interactions in line with company protocols, overseeing accurate logging of all customer interactions in the CRM system and maintaining compliance with internal standards
Qualifications & Experience
  • Previous experience with quality assurance frameworks and associated coaching programs is highly advantageous. Locally, experience in Automotive OEM or luxury automotive retail is ideally suited
  • Superb verbal communication and excellent writing skills
  • Experience in contact centre environments, email case management and strong data and analysis skills
  • Experience with live chat case handling, well developed technical skills, social media proficiency, and advanced Microsoft Office abilities
  • Ideally an understanding and passion for Electric Vehicles (EV) and technology; familiarity with Salesforce CRM, Amazon Connect and Genesys phone systems are advantageous
What do we offer?
  • Competitive remuneration and an A-Grade office fit-out
  • Structured learning & career development program opportunities
  • A dynamic, collaborative and respectful working environment
  • Health & Well-being initiatives

Applications close 26/9/2025. To submit your application in strict confidence, click the 'apply' button. For further information, please contact Nitin Gundagowmi on

To view all Bayside Group job opportunities, visit


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