Digital Care Advisor- felix

1 week ago

Sydney, New South Wales, Australia TPG Telecom Full time
Overview

Join to apply for the Digital Care Advisor- felix (FT) role at TPG Telecom.

felix is Australia's first telco powered by 100% renewable electricity and carbon neutral certified, delivering digital mobile service with a focus on radical simplicity, outstanding customer service and positive environmental impact. We offer three great value mobile plans and plant a tree for every customer each month they are subscribed.

Responsibilities
  • Resolve customer enquiries over asynchronous live chat, email, social media and voice mail follow-up, helping multiple customers at the same time
  • Maintain a professional but relaxed and friendly engagement with customers during interactions, ensuring written communication demonstrates a professional and friendly tone with clear spelling and grammar
  • Ensure a focus on exceptional customer experience as measured through quality assurance, customer service surveys, first contact resolution rate, and a range of customer-focused KPIs
  • Embod(y) the felix values when communicating with internal or external parties
What You'll Bring
  • A customer-first mindset, with a go-getter attitude, focused on solutions
Ideally, You Will Also Have
  • 12 months+ working in a Customer Service environment
  • Advanced understanding of PC applications
  • Experience using web-based CRM systems (e.g. Freshworks, Salesforce, Zendesk, Siebel)
  • Typing speed of at least 40 words per minute
What's in it for you?
  • Flexible hybrid way of working (from home and office)
  • Stay Connected Mobile – Access to a free mobile plan
  • Stay Connected NBN – Access to a free NBN plan
  • Your Leave – an additional 4 days of leave per year
  • Access to TPG Learning Hub platform and internal development opportunities
  • Access to Corporate Partner Discounts

Come join us and build a better future. Apply today. Don't meet every single requirement? That's OK. At TPG Telecom, we're all about creating an accessible workplace where everybody feels safe to bring their authentic self to work. If you think this role is a great fit but some qualifications don't align with your experience, we still encourage you to apply. Learn more about life at TPG Telecom here.

TPG Telecom also acknowledges the Gadigal People of the Eora Nation as the Traditional Custodians of lands and waterways where this office can be found in Barangaroo. Our Talent Acquisition Team and Hiring Managers kindly request no unsolicited resumes or approaches from Recruitment Agencies. TPG Telecom is not responsible for any fees related to unsolicited resumes.


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