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Business Analyst
1 month ago
- Bridge business needs with smart solutions that drive impact across our organisation.
- Turn insights into action by analysing data and optimising processes.
- 2 x 12-month fixed-term contracts | Potential for extension | Hybrid work arrangements | Based in Newcastle.
About the role
Greater Bank and Newcastle Permanent have come together to form NGM Group Ltd, a powerhouse in customer-owned banking. As our growth journey progresses, we're looking for two curious and outcomes-driven Business Analysts to join our Project Delivery team within the Operations division.
As a key link between stakeholders and delivery teams, you'll play a pivotal role in gathering business requirements, analysing data, improving processes, and supporting solution design. You'll work alongside project managers, Technology, and subject matter experts to turn insights into meaningful outcomes that improve performance, enhance the customer experience, and support the successful delivery of strategic initiatives.
Key responsibilities
- Elicit and document clear, actionable business requirements through stakeholder engagement.
- Analyse business processes to identify gaps, inefficiencies, and opportunities for improvement.
- Interpret data to provide insights and recommendations for business decisions.
- Support delivery teams by monitoring progress and resolving issues.
- Create high-quality documentation such as business requirements, process maps, user stories, and technical specifications.
- Collaborate across business and technical teams to ensure shared understanding and alignment.
- Support continuous improvement by staying informed on best practices and industry trends.
What we're looking for
- Proven experience as a Business Analyst in medium or large organisations.
- Strong analytical and problem-solving skills with the ability to interpret complex data.
- Experience mapping business processes and designing future state solutions.
- Ability to gather, document, and manage business requirements across cross-functional teams.
- Confidence working with Agile and traditional project delivery methodologies.
- Proficiency with analysis and documentation tools (e.g., JIRA, Confluence, Visio).
- Excellent communication and presentation skills, with the ability to engage stakeholders at all levels.
- Strong organisational skills and the ability to manage multiple priorities in a dynamic environment.
- Experience in financial services (desirable).
Why join us?
Beyond the expected perks that we're proud to offer like fitness passports, corporate health insurance, and paid parental leave, we go the extra mile to offer benefits that truly enhance your work-life balance, career growth, and sense of belonging.
- Boredom? Never heard of it. We're all about challenging, stimulating work that sparks innovation, fuels passion, and keeps you inspired every day.
- We're all about bringing people together - whether it's through open conversations, a culture of respect, or just having a laugh in a truly inclusive workplace.
- Learning never stops here. Whether it's LinkedIn Learning, formal training, career coaching, study leave, or even a great podcast rec, we support every kind of growth—professional and personal.
About us
As one of Australia's largest customer-owned banks, we're a driving force in customer owned banking, operating under the trusted brands Greater Bank and Newcastle Permanent. With over 200 years of combined experience, we've helped hundreds of thousands of Australians achieve home ownership and providing a genuine alternative to the big banks—all while strengthening the communities we serve. At the heart of everything we do are our core values:
- Lead with heart – We genuinely care about achieving better outcomes for our customers and communities.
- Own the action – We build trust by doing things the right way, with honesty and transparency.
- Embrace opportunity – We look ahead, focusing on our strengths and expertise to challenge the status quo.
- Thrive together – By working as one, we create the best possible future for our customers and communities
And we're just getting started. Join a team shaping the future of trusted banking and make a real impact where it matters most.
A note to recruitment agencies: We've got this role covered, so no need to get in touch As such, we are unable toaccept unsolicited CVs and will not be liable for any associated fees. Thank you for your understanding
NGM Group is committed to delivering trusted banking to enable our customers and communities to thrive. We do this by leading with heart, doing the right things in the right way, and by maintaining high standards of ethical behaviour in everything that we do. All applicants are therefore required to undergo a skills assessment, comprehensive background check, Bankruptcy Check and a National Police Check.
We are also working to reflect the vibrant communities we serve. We believe in creating an inclusive, diverse, and supportive workplace where everyone can thrive. If you require adjustments to be made during the recruitment process or would like to discuss any accessibility requirements, your Talent Acquisition Partner will be happy to engage in a confidential discussion and assist. Your unique talents and perspectives are what make us stronger.
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