Volunteer Services Officer

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Join to apply for the Volunteer Services Officer role at Illawarra Mercury

Volunteer Services Officer | Part time- 3 days/ 24 hours per week | Located at our newly built Oak Flats office

Join a 2025 award-winning Illawarra-based organisation, proudly recognised with the Xref Engage Best Workplace Award and the Change Champion Award.

We're looking for a well-organised and motivated Volunteer Services Officer to support the effective delivery of our volunteer programs. In this role, you'll work closely with the Volunteer Manager to assist with key administrative tasks such as data entry, volunteer onboarding, communications, and the coordination of volunteer events.

Your work will play an important role in strengthening volunteer engagement and supporting the wellbeing of older people in our community. If you have a strong attention to detail, enjoy working with others, and are committed to making a positive impact, we'd love to hear from you.

About Warrigal

At Warrigal, our vision is simple yet profound: to create a world where older people feel known, loved, and connected. Our values – Integrity, Respect, Innovation and Compassion - guide our approach and purpose—Enabling older people live their best lives on their terms. We're dedicated to providing dignity, community, and belonging to all older people.

We believe in creating joyful experiences, lasting memories, and a society that celebrates aging. Every team member at Warrigal contributes to this legacy, ensuring it continues to inspire generations to come.

The opportunity

You will support the daily operations of our volunteer program as a key point of contact for both new and existing volunteers. In this role, you will provide high-quality administrative and coordination support to the Volunteer Manager, helping ensure every stage of the volunteer experience is well-organised and welcoming.

You will be responsible for tasks such as entering and maintaining accurate volunteer records, assisting with onboarding processes and compliance requirements, preparing communications and event materials, and helping coordinate key volunteer events throughout the year. Your attention to detail and proactive approach will contribute to a smooth, well-supported program that strengthens community engagement and enhances the wellbeing of older people.

This role is ideal for someone who is organised, communicative, and committed to supporting meaningful volunteer involvement in aged care.

What We Offer

• $37.64 per hour + super
• Career break schemes, additional purchased leave and more
• Commitment to on-going professional and career development
• Subsidised access to your local gym and 200+ more across the country with a Fitness Passport
• 24/7 access to mental, physical, social and financial support via EAP.
  
  

Essential

What it takes to do this work

• Strong verbal and written communication skills, with the ability to engage clearly and professionally across a range of audiences.
• Excellent attention to detail, particularly in data entry and record-keeping, ensuring accuracy and timely updates across all systems.
• A motivated and well-organised approach, with the ability to manage competing priorities and adapt to changing demands.
• Effective time management skills, with confidence in handling multiple tasks and meeting deadlines.
• Proficiency in Microsoft Office 365, including Word and Excel, along with experience navigating HR/payroll or database systems.
• Ability to work independently while also contributing positively within a team environment.
• A proactive mindset, using initiative to identify and resolve issues, particularly in the context of event coordination and volunteer support.
• A commitment to working in alignment with our core values: integrity, respect, compassion, and innovation.
• A current NSW driver's licence and a willingness to travel as required.
• Strong interpersonal skills, with the ability to build rapport and maintain positive relationships with volunteers through in-person, phone, and email communication.
  
  

Desirable

• Knowledge and understanding of the needs of older people.
• Appreciation and knowledge of volunteers and volunteer management.
  
  

What Our People Love About Working Here

A supportive, passionate culture: It's a community filled with inspiring, big-hearted people. We back each other, listen without judgement and lead with kindness, respect and unwavering support - for our customers, residents and each other. This is encouraged from the top down and worked hard at – every day.

Leaders who value you: It's important you feel valued. To us, this is not a one-off task. But a commitment to creating an environment where you feel seen, heard and valued – every day. Leaders and managers go out of their way to understand you, respect your opinions and hear what you have to say. This creates greater unity and collaboration with each other.

One team, united in our purpose: We support older people to have great lives. We put older people first in everything we do. On an everyday level, we help them age with dignity, independence, happiness and connectedness. On a big picture level, we're challenging ageist thinking in Australia. This is the Warrigal Way.

Who we are | A community who cares

Warrigal has firmly established itself in the aged care community for over 60 years. We're proud of the diverse range of retirement living and aged care services we've built up in that time, but we still have the same appetite to grow and innovate. Meaning, you'll have the chance to move around, get promoted or explore different areas across our expanding business in Illawarra, Southern Highlands, Queanbeyan, and Canberra – if that's what you want.

Do work that matters to you

This is your chance to do work that matters, and make a meaningful difference to the lives of Australia's older community – now and in the future.

JOIN US AND BE THE DIFFERENCE

We encourage Aboriginal and Torres Strait islander people, workers of all abilities, ages and people from culturally and linguistically diverse backgrounds to apply and join our community.

Are you keen? Then don't delay applying. We review applications as we get them and will close the vacancy once we find the right person.

Got questions? You can contact *******@warrigal.com.au but please don't send applications through email – we can't accept them.

If successful, you may be asked to do a medical, National Criminal History Check or NDIS Worker Screening Check, and provide references.Seniority level

• Seniority levelEntry level

Employment type

• Employment typeOther

Job function

• Job functionOther
• IndustriesTechnology, Information and Media

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