Team Leader

Kalwun Development Corporation Ltd is an Aboriginal & Torres Strait Islander community controlled organisation currently seeking to fill the following vacancy within our Seniors Servicesdivision.Kalwun Seniors Services is a provider of the Commonwealth Home Support Programme and Home Care Packages, and runs a day respite Wellness Centre.

About the Role

The Team Leader (Home & Community Support) will be responsible for mentoring; training and supervising a team of Community Support Workers. A base-level of leadership duties forms part of this role with the support of the Manager (Service Delivery). The position also supports direct service delivery by attending to ad-hoc client shifts where operational need requires.The position holder will work collaboratively with the Manager (Service Delivery) in providing Kalwun clients with quality care, actively trying to maintain the skill level, independence and mobility of individual clients while providing respite support to their family/carers.

Position Duties

• Lead a team of Community Support Workers to deliver exceptional services to our clients
• Assist the Manager (Service Delivery) to oversee the daily operational workflow activities with a view to driving efficiency within the team and process improvements across the business, to achieve best practice.
• Lead by example as a hands-on team leader in the day-to-day supervision and mentoring of the team ensuring a highly skilled, informed, confident and competent team
• Proactively attend support worker shifts to facilitate on-the-job training and supervision
• Assist with annual customer satisfaction surveys
• Participate in Quality Audit Reviews from external agencies and maintain service standards that will achieve all standards met
• Participate in the implementation of new services in line with the operational plans and strategic direction
• Follow standardised documentation, policy and processes including updating TRACCS
• Liaise with community care workers regarding implementation of changes to a client care plans where direct care/services are modified as part of their agreement
• Work collaboratively with clients, their carers, family, and/or advocate along with other Kalwun staff, health professionals and other external stakeholders to maximise Client's independence and their ability to remain living in the community.
• Detailed understanding of Home Care Package, CHSP, and Support at Home program frameworks
• A working knowledge of Microsoft Office products including Word, Excel and Outlook and demonstrated ability in the use of client/data management systems
• Knowledge of and experience working in the Aged Care and Community Sector
• Knowledge of and experience working within the Aged Care Quality Standards.

What we offer
Kalwun values the contributions of all staff and is committed to providing an inclusive workplace where all staff feel accepted, included and welcomed. Our Employees enjoy a variety of benefits including:

• Competitive salary of $80,000 per annum plus superannuation
• Salary sacrifice of $15,000 per annum which can significantly increase your take home pay
• Company that is focused on improving the health and wellbeing of our community
• Five weeks of annual leave per year
• Additional paid personal leave

Additional Information

• This position requires the successful applicant to satisfy a national criminal history check and hold a current drivers' license.
• NDIS Worker screening required
• Aboriginal and Torres Strait Islander people are strongly encouraged to apply.

To apply
Please send a current CV with a cover letter outlining your suitability for the position and addressing each of the selection criteria.