Customer Service Representative

1 week ago

Blacktown City Council, Australia Criterion Industries Pty Full time

At Criterion, we don't just offer jobs—we build careers. As a fast-growing, family-owned company with over 40 years in the industry, we take pride in delivering high-quality aluminium partitioning systems, sliding systems, doors, and hardware accessories to the commercial and residential building sectors.

Our culture is Energetic, Committed, and United—values that drive us every day. You'll feel it the moment you step into our vibrant, modern head office in Glendenning (Western Sydney), NSW. We're looking for driven individuals who want to be part of a structured, high-performance team, where success is recognised, and contributions are celebrated at every opportunity.

When you join us, you're not just starting a new job—you're setting yourself up for a long-term career in a supportive, results-driven environment that rewards hard work and fosters career growth.

Why You'll Thrive as a Customer Service Representative

We're looking for energetic, ambitious, and confident individuals who thrive in a fast-paced customer service environment. If you love talking to people, problem-solving on the spot, and taking ownership of your role, you'll fit right in.

This is not a passive, script-following customer service role. You'll be expected to think on your feet, take initiative, and quickly learn our products to provide real value to our customers.

We're not looking for people who just want a job—we're looking for career-driven individuals eager to develop their skills, grow into sales or leadership roles, and be part of a high-energy, high-performance team.

What You'll Be Doing (Day-to-Day Responsibilities)

  • Customer Interaction & Order Processing – Handle inbound enquiries, process customer orders, and enter them into our ERP system with precision and efficiency.
  • Providing Expert Product Advice – Learn and understand our partitioning systems, sliding doors, and accessories, helping customers navigate options and find the best solutions.
  • Managing Customer Cases & Problem-Solving – Work with customers to resolve issues, track orders, and ensure seamless service delivery.
  • Building Relationships – Engage with architects, builders, and subcontractors, adapting your communication style to build long-term customer relationships.
  • Working Cross-Functionally – Collaborate with internal teams including sales, manufacturing, and logistics to ensure customer needs are met.

What You'll Bring (Experience)

  • Customer service experience – ideally in retail, hospitality, or a fast-paced environment where multitasking and customer interaction are key.
  • A natural problem solver – you enjoy finding solutions, making decisions on the go, and thinking creatively to assist customers.
  • Confidence with humility – you take initiative but are also open to feedback, eager to learn, and driven to improve.
  • Numeracy skills – comfortable with pricing, product calculations, and order processing in an ERP system.
  • Adaptable communication skills – you'll be speaking with architects, builders, and subcontractors, so you need to adjust your approach for different audiences.
  • A strong sense of responsibility – you take ownership of your work and can deliver results.

Structured Induction & Training Program – We set you up for success with a detailed, pre-planned induction that helps you:

  • Gain exposure to all departments in the business, so you understand how we operate.
  • Meet key stakeholders across sales, manufacturing, and operations.
  • Get hands-on product training to become an expert in partitioning systems, sliding doors, and accessories.
  • Receive ongoing mentorship and structured check-ins to ensure you're supported every step of the way.

What's in It for You?

  • Competitive Salary & Performance Bonuses – $65k-75k + Super + Profit-Sharing Bonus (paid after 6-month probation).
  • Annual Salary Reviews
  • Tools for Success – Laptop provided to ensure efficiency in your role
  • A Social & Supportive Team – Be part of a collaborative, high-energy group that works hard but knows how to have fun.
  • Modern, Open-Plan Workspace – Work in a state-of-the-art environment designed for teamwork and productivity.

If you're looking for a structured role with real career growth, meaningful work, and a team that values success and camaraderie, Criterion is the place for you.

Ready to Take the Next Step?

If you're looking for more than just a job—if you want a career where you can grow, be challenged, and achieve real success—this is the opportunity for you.

Apply now We're excited to meet our next star

Role Type
#J-18808-Ljbffr

  • Customer Service Representative

    6 days ago

    Blacktown City Council, Australia Target Australia Pty. Ltd. Full time

    About Target AustraliaWe're a leading retailer in Australia, delivering affordable and quality products to our customers. Our goal is to make a positive difference in people's lives, and we're looking for talented individuals to join our team.Our Company CultureWe value diversity and pride ourselves on representing the diverse and multicultural communities...

  • Customer Service Representative

    3 weeks ago

    Blacktown, Australia talent focus Full time

    Full time permanent position - 65-70k base + super - 8:15am - 4:45pm Talent Focus Recruitment are working on behalf of their client to recruit a Customer Service Representative! - Full time permanent - Located near Blacktown - 65-70k base + super - 8:15am-4:45pm - FULL TIME IN OFFICE ON SITE JD below, but as long as someone fits they are happy to train on...

  • Customer Service Representative

    3 weeks ago

    Blacktown, Australia Temp & Agnew Pty Ltd Full time

    Monday to Friday, 7am - 4:30pm (8 hour shift) - On site gymnasium with full-time personal trailer - ASAP Start **The company;** This leading privately owned Australian client who provides premium quality products throughout Australia is looking to hire a driven and enthusiastic Customer Service Representative to join their team. Our client’s goal is to...

  • Customer Service Representative

    7 days ago

    Blacktown, New South Wales, Australia Euro Garages Full time

    Euro Garages is committed to delivering a modern consumer retail offer and becoming the chosen destination for quality food, coffee, and fuel. We bring a wealth of experience from 6,000 fuel and convenience sites across Europe and the US to our operations in Australia.We are looking for a Customer Service Representative to join our frontline team at...

  • Customer Service Representative

    2 weeks ago

    Blacktown, Australia The Automotive Group Full time

    **FREE PARKING ONSITE!**: - **Blacktown Location**: - **$32.00 per/h + comm.**: - **Gtd 15hrs per week (8:00 to 11:00)**: - **Monday to Friday (mornings only).**: - **Full training provided - no exp. necessary.**: - **Free Parking** TAG has proudly been the industry leader in our successful On Site Customer Service & Sales Program for over 25 years....

  • Customer Service Representative

    6 days ago

    Fairfield City Council, Australia Alexander Appointments Full time

    Job OverviewWe are seeking a highly skilled Customer Service Representative to join our team at Alexander Appointments. In this role, you will be responsible for delivering exceptional customer service to clients across various industries.About the RoleAs a Customer Service Representative, you will be the first point of contact for clients, providing support...

  • Customer Service Representative

    6 days ago

    Willoughby City Council, Australia Bayside Group Full time

    Customer Service RepresentativeOur client, Polestar Australia, a highly innovative luxury automotive brand, is seeking a Customer Service Representative to join their Customer Service team. This position is intended to transition to permanent status after a six-month period subject to satisfactory performance. Focusing on delivery of exceptional customer...

  • Customer Care Representative

    6 days ago

    Blacktown City Council, Australia Greencross Vets Full time

    Customer Care Representative - ARH Greater Western SydneyJoin one of Australia's leading animal referral hospitals, committed to providing the highest standards of care for pets. Our state-of-the-art facility in Western Sydney is dedicated to delivering exceptional veterinary services with compassion and expertise.Due to ongoing growth in the business, we...

  • Customer Service Representative

    16 hours ago

    Fairfield City Council, Australia Komatsu Australia Full time

    About the RoleWe are seeking a highly skilled Customer Service Representative to join our team at Komatsu Australia. As a key member of our sales and support division, you will be responsible for providing exceptional customer service and ensuring that our clients receive the highest level of support.Key ResponsibilitiesRespond to customer inquiries in a...

  • Customer Service Representative

    6 days ago

    Central Coast Council, Australia Ghanda Clothing Full time

    Ghanda Clothing is seeking a skilled Customer Service Representative to provide exceptional support to our customers. As a Customer Service Representative, you will be responsible for answering customer inquiries, resolving issues, and ensuring a positive shopping experience.Key Responsibilities:Answer customer inquiries and resolve issues in a timely and...

  • Customer Service Representative

    6 days ago

    Lismore City Council, Australia Summerland Credit Union Full time

    Are you passionate about delivering exceptional customer service? Do you have a positive attitude and a commitment to making a difference?We are seeking a Customer Service Representative to join our team in the South Region. In this role, you will provide assistance in the branch network in a relief capacity and may be relocated to another branch permanently...

  • Customer Service Representative

    6 days ago

    Lismore City Council, Australia Reece Full time

    Reece is seeking a skilled and friendly Customer Service Representative - Bathrooms to join our team in Lismore. In this role, you'll be responsible for delivering exceptional customer service, addressing customer inquiries, and resolving any issues that may arise.Your key responsibilities will include:Customer Communication: Respond to customer inquiries...

  • Customer Service Representative

    7 days ago

    Blacktown City Council, Australia Blacktown Workers Club Group Ltd Full time

    **About Us**Blacktown Workers Club Group Ltd is a renowned organization in Western Sydney, committed to delivering exceptional customer experiences. Our mission is to provide a welcoming environment for members and guests alike.**Benefits**We offer competitive casual rates above award standards.The Employee Enterprise Agreement ensures fair treatment and...

  • Customer Service Representative

    1 day ago

    Blacktown City Council, Australia The Manitowoc Company Full time

    Job Responsibilities:To provide parts support needed for Aftermarket customers:Attend to parts interpretation enquiresPlace parts orders with respective factories and follow up on order statusFollow up on parts related quotations, delivery and other matters; assist as appears desirable to expedite order, maintain customer acceptanceAssist with the resolution...

  • Customer Service Representative

    7 days ago

    Cumberland City Council, Australia COS Full time

    About the RoleCOS is seeking a talented Customer Service Representative to join our dynamic team. As a key member of our Customer Service Team, you will play a vital role in providing exceptional support to our customers.Your primary responsibility will be to respond to customer enquiries related to accounts, billing, and other customer-related issues in a...

  • Customer Experience Representative

    12 hours ago

    Blacktown, New South Wales, Australia DuluxGroup Ltd. Full time

    As a Customer Experience Representative at DuluxGroup Ltd., your primary focus will be on delivering outstanding customer service and creating memorable experiences for our clients.You will work closely with our team to ensure that customers receive the highest level of care and attention, from initial contact to final purchase.Key responsibilities will...

  • Customer Service Representative

    5 days ago

    Liverpool City Council, Australia Qube Holdings Pty LTD Full time

    Customer Service Representative | MoorebankJob no: 496296Work type: Full timeLocation: New South WalesCategories: Customer ServiceAbout the rolePosition: Customer Service RepresentativeStatus: Full timeRole Location: Moorebank, NSWDuties:Plan the daily transport function of your portfolio of customers ensuring delivery/receipt of cargo is completed within...

  • Customer Service Representative

    6 days ago

    Blacktown City Council, Australia Labour Solutions Australia Full time

    Labour Solutions Australia is a leading provider of Liquid Petroleum Gas (LPG) solutions for residential, commercial, and light industry customers in Australia and New Zealand. Our company has developed safe, sustainable, and innovative energy solutions for over 350,000 homes and businesses across various applications and industry sectors.What We OfferSteady...

  • Customer Service Representative

    6 days ago

    Albury City Council, Australia BlueScope Full time

    BlueScope is an Australian-born, global success story, spanning 18 countries, with a team of over 14,000 people. We're driven by innovation and are proud that the technologies in our products and brands, like COLORBOND steel, inspire and protect everything from hospitals and bridges to stadiums and homes.The OpportunityCome and discover the opportunity to...

  • Customer Service Representative

    6 days ago

    Blue Mountains City Council, Australia UGL Pty Limited Full time

    About the RoleUGL Pty Limited is a diversified services company delivering critical assets and essential services that sustain and enhance the environment in which we live. We are seeking an experienced Customer Service Representative to join our team.This role involves acting as the first point of contact for external stakeholders, including local...