Service Support Officer

We are seeking a Receptionist / Service Support Officer to join our Service Support team and contribute to the wider organisation by providing high-quality reception and administrative support. This role plays a key part in ensuring the smooth delivery of services across Parkerville Children and Youth Care, supporting the children, young people, and families we serve, many of whom have been impacted by trauma from abuse.

This is a part-time, permanent position (0.8 FTE – four days per week). The position is based at our George Jones Child, Youth and Family Centre (GJCYFC) in Armadale, with occasional ad hoc coverage at our Midland and Rockingham sites during staff leave.

Our Purpose

Our Purpose is to support children, young people, and their families to build skills and capacity, address the impacts of trauma and adverse childhood experiences, and develop capabilities that will enable them to be the best versions of themselves.

Our Vision

We see a future where Western Australia is the safest place in the world and all children, young people, and their families feel safe to dream, to thrive, and to reach their fullest potential.

As the Receptionist / Service Support Officer, your duties and responsibilities will be to:

• Provide a professional, high-quality reception service, including answering phones, handling enquiries, and greeting clients, families, and visitors.

• Assist the Service Support Coordinator and other staff, with general administrative support, inclusive of printing, photocopying, quality controlling documents, correspondence, reports and presentations and other general administrative tasks.

• Take accurate meeting minutes and provide drafts for meeting organisers' approval.

• Assist clinical and community services staff with client-related tasks, such as SMS reminders, appointment scheduling, enquiries, and referrals.

• Coordinate the ordering, supply, and distribution of stationery, office equipment, and consumable items efficiently.

In order to be successful for this role, the applicant will have:

• A qualification in Business Administration or a minimum of two years' administrative experience within a trauma-related field (Clinical, Health, or Community Services setting preferred).

• Proven experience across a broad range of administration and office procedures, with advanced computer literacy.

• Strong written and verbal communication skills, with exceptional attention to detail in grammar and spelling.

• The ability to process complex information with a trauma-informed approach.

• Ability to maintain strict privacy and confidentiality in line with organisational policies.

• Strong organisational and time management skills, with the ability to multi-task, prioritise, and meet deadlines.

• Capacity to work in an environment involving exposure to complex and sometimes distressing information about children and young people.

• Commitment to contributing to the Purpose, Mission, and Values of Parkerville Children and Youth Care.

• Ability to provide a minimum of two referee checks.

Why Join Us?

If you're ready to make a difference and be part of something exceptional, we can't wait to hear from you

Parkerville Children and Youth Care are uniquely positioned to provide the successful applicant with the following benefits.

• SCHADS Schedule B and Level – Level 2.1 – 2.4 $34.58 – $37.73

• EAP Service with Wellness resources

• Salary Packaging of up to $15,900

• A culture of safety and respect: Psychological safety is a priority – we value open communication, collaboration, and a workplace where everyone feels supported to bring their authentic self.

Parkerville Children and Youth Care have a zero tolerance to alcohol and drugs.

It is essential that all applicants meet the above criteria and are permitted to work and remain in Australia with no limitations.

Would you like to know more about this position? For further inquiries, please reach out to Stef Kerr, at stef.kerr@parkerville.org.au

We hope to hear from you by 4:00pm, Monday 1 September 2025. Applications will be assessed on a regular basis, and we may not wait until the closing date before you hear from us. We reserve the right to close the position earlier.

Parkerville Children and Youth Care Inc. complies with the National Principles for Child Safe Organisations.

Parkerville CYC is committed to ensure that we maintain a diverse and inclusive workplace where our staff are welcomed and feel safe to be their authentic selves. We welcome all qualified applicants regardless of gender, sexuality, age, disability, religion or cultural background.

We are committed to increasing employment opportunities for Aboriginal and Torres Strait Islander people and strongly encourage Aboriginal and Torres Strait Islander people to apply.

Please be advised only successful candidates will be contacted to move to the next stage of the recruitment process.

34.58 AUD – 37.73 AUD (Hour)

Our Purpose is to support children, young people, and their families to build skills and capacity, address the impacts of trauma and adverse childhood experiences, and develop capabilities that will enable them to be the best versions of themselves. We see a future where Western Australia is the safest place in the world and all children, young people, and their families feel safe to dream, to thrive, and to reach their fullest potential.