Australian Consumer Lawyer

Our Firm's Practice Areas In Business Law Include:

Empowering Businesses with Expert Consumer Law & ACCC Guidance

At PCL Lawyers we understand the intricacies of the Australian Consumer Law (ACL), the Competition and Consumer Act 2010 and ACCC regulations. In addition to preparing and reviewing documents to ensure compliance and advising on complaints, we are dedicated to safeguarding businesses investigated for a breach of the ACL and other competition or consumer laws.

In Australia's highly regulated and competitive commercial landscape, it is imperative for businesses and individuals to be well-acquainted with the nuances of the Competition and Consumer Act.

Any oversight can lead to substantial financial and reputational damage. For businesses using standard form contracts, the stakes are particularly high, as one aggrieved consumer who obtains a declaration that a term is unfair can cause such term to be void in all other instances of that contract, meaning potentially hundreds or thousands of contracts can be affected. Our legal team can assist in handling a wide range of issues. Further to disputes, we can also assist you in avoiding claims by preparing commercial documents, reviewing packaging, and ensuring advertising and marketing materials are compliant.

Australian consumer law is complex and if you are being investigated by the ACCC or in a dispute about false and misleading claims, seeking immediate advice before providing any response allows for a clear legal strategy to be put into place from the very start. Early advice will help ensure that any queries are responded to and can minimise the dispute as well as ensuring that an initial response does not inadvertently limit your options in protecting your business.

Here's how we can guide you :

Warranties & Contracts Review: From manufacturer's warranties to supplier agreements, we scrutinise contracts for any potentially unfair terms and ensure compliance while maximising your rights and protections.

Marketing & Advertising Compliance: We review your campaigns, product information, and promotional brochure and packaging to ensure that they are aligned with legal requirements and standards. We have experience in advising international brands on packaging and import requirements, including in respect of product labelling, product safety, and on-packaging description of contents for wholesale and retail sale.

Legal Representation: From misleading conduct claims to non-compliance with the Franchising Code of Conduct, we represent and defend your interests in all consumer, competition, commercial, and franchising law disputes.

ACCC Liaison: Should you or your business be contacted by the Australian Competition and Consumer Commission (ACCC) for inquiries or investigations, we can step in to provide the required assistance and representation to protect your interests.

Voluntary Disclosures: In some circumstances, you may consider making a voluntary disclosure of conduct that is in breach of the ACL. In such circumstances, legal advice is essential to determine whether disclosure is required and represent you through the process.

How PCL Lawyers can assist in ACCC and Consumer Law matters

Broad-spectrum Expertise: Our services encompass everything from advertising regulations to product safety issues/recalls. Whether for ACCC or ASIC investigations, commercial litigation, or a significant consumer dispute, we can assist.

Efficiency & Excellence: Our team is lauded for its exceptional judgment, dedication, and efficiency. We prioritise your concerns, ensuring no time or resources are expended on extraneous tasks.

Investigation meets Strategy: Responding to regulatory investigations and proceedings requires a clear strategy to ensure your business takes all legitimate steps to show compliance and minimise scope for unnecessary regulatory action. Properly defining the scope of the investigation, understanding its purpose, managing documentary evidence, and resolving or defending regulatory action promptly all help to protect your commercial position.

If you require advice relating to Australian Consumer Law or ACCC matters in Melbourne, Sydney, Brisbane, or elsewhere in Australia, PCL Lawyers can provide you with clear advice and guidance. With an extensive record in providing high-quality representation, we pursue the best outcomes for our clients.

Speak to one of our commercial and consumer law lawyers for advice and guidance on your matter today on or complete an online form.

Providing clients with the best possible service and advice.

Looking for a Lawyer or Law Firm in Melbourne?

You want to know that you are getting advice and real solutions. You not only want a lawyer who has strong experience and knowledge in legal matters, but a lawyer who can also navigate you through the commercial realities.

A very positive experience covering a number of different issues. A favourable perspective from processes taken. Very patient as we worked through matters. Simple language was used with good explanation where jargon was applied.

Julian L

I had the pleasure of working with Sang Nguyen for a legal matter, and I couldn't be more satisfied with the outcome. Sang is highly professional, knowledgeable, and always had my best interests in mind. He explained every step of the process clearly, making sure I understood all my options. His attention to detail and responsiveness made the entire experience smooth. I truly felt confident with him handling my case.

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