Property Field Assessor

Make a difference as a Property Field Assessor.

Join the largest general insurance group in Australia and Aotearoa New Zealand. We're a top-tier ASX-listed company helping to make the world a safer place through creating a stronger and more resilient business and enabling our portfolio of iconic insurance brands.

Your Role

Are you passionate about delivering outstanding customer experiences and driving smart, cost-effective solutions? We're looking for a proactive and collaborative Property Field Assessor to join our dynamic team at IAG.

In this role, you'll be a key player in setting clear expectations, timelines, and accountabilities; ensuring we consistently deliver on our promises. You'll take ownership of investigating, quantifying, and settling claims, negotiating fair outcomes between insurers, repairers, suppliers, and customers. Your expertise will help minimize claim costs through strategic management and negotiation.

You'll work closely with our claims case managers, supply chain, and partner network to resolve complex issues efficiently and enhance our assessment processes. Your contributions will directly impact customer advocacy and partner NPS scores through the execution of effective performance routines.

This is a permanent full-time opportunity with hybrid working conditions, based at our IAG office in Ngambri and Ngunnawal Country (Canberra). You could reside anywhere between the Far South Coast and the ACT to be successful in this role.

About you

To be successful in this role, you'll ideally meet the below criteria:

• Trade Certificate or Qualification within the Building or Construction Industry

• Strong interpersonal and customer service skills

• Negotiation, verbal and written communication and influencing skills

• Ability to work autonomously

• Ability to travel

• Drivers License (company vehicle provided)

Applications close Friday 22 August 2025 23.59 AEST.

Joining IAG, you'll have access to a raft of benefits from across the Group:

• Boosted superannuation with 13%as standard

• Up to 50% off personal insurance, including home and motor insurance

• 5 myLeave days per year on top of annual leave

• Work from home and many more flexibility options with myFlex

• Industry-leading 20 weeks paid parental leave, available from the day you start, for both primary and secondary carers

• Compassionate leave including Sorry Business, early pregnancy loss and extended family bereavement

• Inclusive leave such as public holiday swap and gender affirmation leave

• Dedicated career growth programs, including the award-winning IAG Academy

ABOUT US

As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That's not just words. It's our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.

We're ready for you. Apply today.

Learn more aboutwho IAG is here.

Make sure to discuss all internal applications with your current manager before applying. Please note, your eligibility for release on secondment opportunities is dependent on approval from your current manager.

Should your application proceed to reference check stage, your current manager will be contacted.