Customer Service Executive

2 weeks ago

Sydney, New South Wales, Australia Joseph Joseph Ltd Full time
Overview

At Joseph Joseph we love solving everyday problems through intelligent design to create distinctive, functional products that are a pleasure to own and use. We are one of the world's leading houseware brands with a global presence spanning over 100 countries, available in most major department stores and independent houseware stores worldwide as well as our rapidly growing ecommerce channel.

We are looking for a passionate Customer Service Executive to join the team on an interim basis based in Sydney. The Customer Service team is the front-line interface with customers and its mission is to lead Joseph Joseph towards achieving a reputation for world-class customer service.

Responsibilities
  • Assisting the Customer Service Manager in supporting and developing the Customer Service Team in the delivery of exceptional service to its domestic, B2B customer base.
  • You will be a subject matter expert in Joseph Joseph products, process, systems and customers.
  • Timely and accurate processing of sales orders (submitted via multiple channels, including EDI, on-line portal, CSV upload and manual entry)
  • Timely response to all enquiries, working to achieve first contact resolution.
  • Develop and maintain strong professional cross functional relationships with (not limited to):
    • Finance/Credit Control: customer credit limits, credit memos, returns and customer payments
    • Logistics: VAS, customer order configuration, documentation and delivery fulfilment
    • Sales: aligned and consistent customer communication, management of customer accounts and delivery of a great customer experience to drive opportunity and growth
  • Drive development of improved customer order process, service delivery and behaviours.
  • Ensure service level standards and KPI's are maintained to a high standard
Qualifications
  • Experience in a customer service role is ideal, but not essential
  • Proficiency with Microsoft Office applications and in particular Microsoft Excel (V-Lookups and Pivot Tables an advantage)
  • Experience working with ERP/system applications such as Netsuite or SAP
  • Brand experience preferred
  • Organisational skills with the ability to prioritise and multitask effectively
  • Approachable, empathetic, amenable and collaborative
  • Have a passion for service excellence
Benefits
  • Competitive salary plus super
  • Holiday allowance
  • An exclusive staff discount.
  • Volunteer days.
  • Flexible Hybridworking
  • Refer a Friend scheme.
  • Training and Development
  • Team recognition scheme

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