Goboat Brisbane Site Manager

GoBoat is Australia's leading electric picnic boat experience, offering self-drive boat hire with no license required. We operate from Breakfast Creek in Brisbane, providing locals and tourists with a unique and sustainable way to explore the river.

We are now looking for a motivated Site Manager to lead our Brisbane location through its next growth phase.

As the Site Manager, you will oversee the day-to-day operations of GoBoat Brisbane while also working closely with the Director on local marketing, partnerships, and sales growth initiatives.

This is a hybrid role blending operational leadership with business development, perfect for someone who enjoys variety, autonomy, and the challenge of growing a tourism business.

Key Responsibilities

Operations & Team Leadership

Manage the daily operation of the GoBoat site at Breakfast Creek.

Lead, supervise, and train casual crew members.

Manage the roster, including Connecteam rostering platform.

Ensure boats are clean, safe, and operationally ready each day.

Oversee check-ins, safety briefings, and vessel departures / returns.

Maintain excellent customer service standards and handle guest issues.

Monitor compliance with safety management procedures.

Business Growth & Marketing

Assist in executing local marketing and promotional campaigns.

Identify and create partnerships with hotels, restaurants, bars, and tourism operators.

Explore and manage collaboration deals (e.g., commissions, referral programs, food / drink partnerships).

Help manage social media and content capture on-site (optional depending on experience).

Track local marketing performance and contribute ideas for sales growth.

Work towards revenue and wage targets (bonus scheme available).

Maintain wage efficiency.

Assist with stock management (drinks, merch, gift cards).

Ensure accurate daily reporting and reconciliation.

About You

We're looking for someone who is :

Organised & proactive – enjoys taking ownership of a location and driving results.

People-focused – excellent with both staff and customers.

Marketing-minded – comfortable collaborating on local marketing efforts and building partnerships.

Hands-on – willing to work alongside the team in operations, customer service, and logistics.

Adaptable & solutions-focused – thrives in a small business environment where no two days are the same.

Requirements

Previous experience in tourism, hospitality, or leisure operations (preferred).

Experience leading a small team (preferred).

Availability to work weekends and public holidays (core trading periods).

Strong problem-solving skills.

Interest or experience in marketing, partnerships, or local business development.

First Aid / CPR (or willingness to obtain).

Driver's License.

Coxswain ticket (preferred but not essential; can be obtained on the job if required).

What We Offer

A unique opportunity to manage one of Brisbane's most exciting water-based tourism businesses.

Competitive pay +bonus scheme linked to revenue & wage targets.

Flexibility & autonomy in running the site.

Opportunity to grow with the business as we expand into new products and partnerships.

Fun, social working environment in a great location on the Brisbane River.

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Your application will include the following questions : Which of the following statements best describes your right to work in Australia? Do you have a current Australian driver's licence? Which of the following First Aid accreditations do you currently hold? How many years of people management experience do you have? Do you have customer service experience?

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