Customer Service Officer

1 week ago

Brisbane, Queensland, Australia Transdev Australia & New Zealand Full time

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Transdev Queensland in Capalaba is currently looking for casual Customer Service Officers mainly on weekends. During rail shutdowns, you will be the first point of contact for passenger queries, concerns and bus service information on site at the designated railway station. If you are a people person who likes being on their feet, this may be the role for you.

About the role:

  • You will be the face of Transdev at railway lines between Cleveland to Doomben. Adaptability will be required to work at different railway stations around Brisbane if required
  • Excellent customer service is paramount. You will assist passengers by providing up-to-date information about bus routes and general advice regarding the rail replacement line network
  • You will be required to work on certain weekends (approximately 10 a year). Shifts can last up to 12 hours with availability required in the afternoon and evening
  • Next available shifts commence from 6 June 2025

What you bring:
  • Excellent communication and customer service skills
  • Ability to work independently and proactively
  • Ability to problem solve in a changing environment and maintain resilience
  • Previous experience in a similar role advantageous
  • Full Australian working rights (an Australian citizen or permanent resident)
  • A C class licence is preferable

About Transdev

Transdev is an international leader in mobility at the service of communities. We design and operate public transport networks - buses, coaches, trams, trains, shared bikes, ferries, and more - to empower freedom to move everyday thanks to safe, reliable and innovative solutions that serve the common good.

Because we are people serving people, our 100,000 employees have a positive impact on people and society. It is by taking care of them that we empower people to move forward.

Transdev celebrates diversity and equal opportunities We are committed to creating an inclusive environment for all employees, regardless of race, gender, Indigenous status, age, religion, sexual orientation, disability, veteran status, or any other protected status. We want to reflect the diversity of the communities we serve and strongly encourage applications from individuals from all backgrounds and communities.

What's next?

If you're passionate about delivering exceptional customer service, click the 'Apply now' button

To request a reasonable adjustment at any stage during the recruitment process please contact shannon.howlett@transdev.com.au.Seniority level
  • Seniority levelNot Applicable
Employment type
  • Employment typeFull-time
Job function
  • Job functionOther

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