Administration Officer

Welcome to Right at Home's Job OpportunitiesThe Right at Home Mission and Values

Right at Home has a mission to 'improve the quality of life for those we serve'. We do this by choosing the Right People, to deliver the Right Services with the Right Approach. To continue this unwavering standard of quality care, we look for people who build our culture, who are sensitive and adaptable to clients' different personalities, cultural backgrounds, and home dynamics, and who align with our values of flexibility, approachability, accountability, collaboration, and integrity.

Benefits of Becoming a Right at Home Caregiver

The foundation of becoming a successful Right at Home care worker is a deep passion for people and a commitment to providing high-quality care. In return, Right at Home provides flexibility, work security, and a sense of belonging to a local and national team. Right at Home values and supports your contribution and focuses on your career development with mentoring by experienced nurses and care managers, ongoing training, and continuous support with care manager supervision. Competitive pay, career development, a reward and recognition program, and a world-class team connection portal called 'Right About You' which includes a wellbeing and discounts program are all part of the advantages of working for Right at Home.

Right About You

Right About You is our new employee communication, recognition, wellbeing, benefits, and discounts program. The program connects, recognises, and supports Right at Home people wherever and whenever we work. The program brings to life our Values and Culture with the use of eCards to recognise employees and peers doing great work. A key benefit of Right About You is to help our caregivers save money every day, with discounts at over 400 Australian and international retailers. The best part? ALL of the discount offers can be used in conjunction with any sale prices or promotions offered by the retailer - so our caregivers save even more on things like groceries, petrol, clothing, entertainment, gadgets, appliances, travel, and much more

If spending is not their thing, our caregivers can click through to our wellbeing portal for tips and tricks on how to maintain a healthy balance in their life. If they are looking for some midweek meal inspiration, needing help winding down at the end of a busy day, or just looking for simple ways to move more, there are loads of videos, recipes, articles, tools, and tips to support their physical, financial, and mental wellbeing. Or, they can click on our news stream to connect and keep up to date with their local office teammates or send them a 'high five' for something they did well.

As part of Right at Home's RightPeople, we have ensured that whatever makes our caregivers tick, Right About You has it covered.

Right at Home is Australia's leading quality home care provider, caring for seniors, adults living with a disability, and adults recovering from a hospital stay. There's nothing more important than providing care for those in need, and Right at Home offers careers for Certificate III Companion Care Level Caregivers right through to Registered Nurses who provide complex medical support to our clients.

In these trying times, we want to help and support you and your career. We want to provide you with the opportunity to serve a community that needs you right now. Right at Home stands prepared to equip you with the right training and support so you can help our most vulnerable community members, making a real difference to them while growing and thriving as a person. As a Right at Home caregiver, our mission of 'improving the quality of life for those we serve' becomes your mission, too.

Search and Apply Now

If our values align with yours, and you would like to experience the benefits of working for Right at Home, don't waste another moment. Search for a job near you by clicking on the search button below. You can search by state, by selecting a Right at Home Office near you, or by selecting a job category.

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NOTE: This job can no longer be applied for.

Description

Company Background: Right at Home is an international leader in the home care industry. We provide care for seniors and adults with disabilities who need assistance to maintain their independence. Our mission is to "Improve the quality of life for those we serve" by providing the Right Care every time.

Right at Home, Adelaide Region seeks qualified, reliable, and passionate Office Administrator/Scheduler. You will need to be friendly, positive, and determined to make a difference. You can demonstrate client-focused behavior, showing empathy, and treating others with dignity and respect. You'll be a natural relationship builder, honest, helpful, and dependable, making you a great asset to our team.

The Ideal Candidate: We are seeking an experienced Recruitment/Compliance Officer/Administrator to join our team. The ideal candidate will have 2-3 years of experience in recruitment and compliance, as well as managing client inquiries, consultations, and onboarding. A sound knowledge of Home Care Package and NDIS is essential.

This role is customer-focused and involves consulting with families, staff, and stakeholders to meet client needs and support the Care Coordinator and Manager. Additionally, the candidate should be proficient in managing the scheduling requirements for community care workers as required.

Key Responsibilities:

Recruitment:

• Develop and implement effective recruitment strategies.
• Screen, interview, and onboard new staff members.
• Maintain an active pipeline of potential candidates.

Compliance:

• Ensure all operations comply with relevant laws and regulations.
• Monitor and update company policies and procedures.
• Conduct regular audits and risk assessments.

Communication with Clients:

• Serve as the primary point of contact for day-to-day client inquiries and issues.
• Foster strong relationships with clients through effective communication and problem-solving.
• Ensure client satisfaction and address concerns promptly.

Staff Orientation:

• Provide ongoing training and development opportunities.
• Ensure staff are well-versed in company policies and procedures.
• Oversee the reporting and management of incidents.
• Ensure compliance with incident management protocols.
• Conduct investigations and implement corrective actions.

Marketing Assistance:

• Support marketing initiatives and campaigns.
• Assist with social media management and content creation.
• Help coordinate marketing events and activities.

Scheduling as Required:

• Coordinate schedules for staff and client appointments.
• Manage calendar entries and ensure efficient scheduling practices.

Day-to-Day Administrative Tasks:

• Manage office supplies and inventory.
• Maintain accurate records and documentation.
• Provide administrative support to various departments as needed.
• Providing "on-call" services on rotation after hours, on the weekends, and on public holidays.
• Rewards Program (including discounts on a variety of services e.g shopping and brand names) exclusive to Right at Home staff through Rewards Gateway.
• Inclusive and committed culture where everyone's contribution is valued. Plus 11.5% superannuation and travel reimbursement.

Working Hours:

This is a Monday to Friday position, predominantly from 9:00 AM to 5:00 PM, though hours may vary depending on business needs.

Note: No Working from Home.Qualifications

Qualifications:

• Certificate III/IV in Administration or equivalent.
• Diploma or Degree in Business Administration, Human Resources (preferred).
• Certificate III in Aged Care (preferred).
• Current Australian National Police Check (satisfactory).
• Working with Children Check.
• Current First Aid & CPR certificate.
• Valid driver's license.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Teams).
• Possession of a smart mobile phone (iPhone/Android).

Preferred Skills

Preferred Skills:

• At least 2-3 years of experience as a Recruitment officer or administrative staff.
• Sound Knowledge of SCHADS Awards.
• Solid knowledge in Home Care Package/CHSP/Disability sectors.
• Ability to operate efficiently and able to think outside of the square.
• Strong time management and organizational skills.
• Ability to manage competing priorities effectively.
• Relationship development skills to support diverse clients in achieving their goals.
• Intermediate to advanced experience with Microsoft Office (Excel, Word, Outlook, and CMS).

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