Customer Success Manager

4 weeks ago

Melbourne, Victoria, Australia Ingram Micro Full time
Overview

Join to apply for the Customer Success Manager role at Ingram Micro.

Ingram Micro is a leading technology distributor for the global information technology ecosystem. The company leverages its hyperscale platform and ecosystem to help partners accelerate their digital business success, with solutions in SaaS, IaaS, IoT, security, and XaaS. The role focuses on enabling and supporting partners to achieve business success through recurring revenue, retention, and adoption of technology solutions.

What does the role involve?
  • Serve as the cloud business expert and main point of contact for Ingram Micro Cloud vendor offerings (e.g., Microsoft, AWS, and more).
  • Build relationships with the assigned customer base, addressing issues and maintaining a positive, customer-centric approach.
  • Develop and execute a proactive, customer-specific business strategy to retain and grow the recurring revenue base within the assigned customer base. Know your customers' business inside out.
  • Retain and grow assigned customer revenues by managing subscription/end-customer retention, renewal, and up-sell opportunities.
  • Enable assigned customers to drive a customer success strategy within their own business and adopt a "never lose a subscription" mindset.
What You'll Bring
  • Minimum of 5 years of experience in customer success, technical account management, customer experience, or project management.
  • Strong technical acumen and a proven history of customer engagement.
  • Experience managing multiple accounts within a territory to increase adoption and ensure satisfaction and renewal.
  • Experience managing multi-tiered customer and service provider relationships.
  • Strong interpersonal skills and the ability to work well in a team-oriented environment.
  • Willingness and ability to travel up to 25% of the time.
  • Competitive, ethical, refuse-to-lose attitude, strong work ethic, and excellent team-building and influencing skills.
  • Previous experience with SaaS, IaaS, or general Cloud technology is a plus.
  • Energetic, bold, and ambitious to execute Ingram Micro Cloud's strategic objectives.
What's in it for you?
  • A fun, professional, and internationally oriented business setting with opportunities to work for a leading Technology Solutions provider. Great Place to Work certified across multiple countries in EMEA & APAC.
  • Access to LinkedIn Learning and other training resources to support professional and personal development.
  • Long-term career opportunities within a large organisation with a driver's seat approach to career growth.

Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.

Job details
  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Other
  • Industries: IT Services and IT Consulting

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