Senior Renewal Manager

We are eager to welcome you to the role of Renewals Manager at Meltwater. We're actively seeking skilled professionals to join our accomplished team and contribute significantly to our mission to improve our client retention rates.

As a Renewals Manager, your primary objective will be to drive on-time renewal revenue for our client base while owning the forecast to senior leadership. Collaborating closely with our extended customer success and account teams, you'll work to drive key company initiatives and own the commercial relationship with our clients. This entails negotiation, forecasting and working ahead with our clients.

• Lead initiatives to ensure on-time renewal revenue, collaborating closely with extended account teams.
• Proactively engage with clients well ahead of renewal in order to effectively forecast and work ahead.
• Manage all aspects of the renewal process efficiently, including processing renewal transactions and overseeing contract execution.
• Identify upcoming renewals and maintain an accurate forecast for senior leadership.
• Identify risks in the portfolio and collaborate with the customer success team to mitigate risks.

• A Bachelor's degree or higher is preferred for this role, empowering you to demonstrate your academic prowess and contribute effectively.
• 5 - 7 years of demonstrated experience in renewals or customer success roles, ideally within the software or SaaS industry.
• Exceptional organizational skills, emphasizing data accuracy and meticulous attention to detail.
• Customer-centric mindset, adept at engaging with customers and effectively addressing their concerns.
• A proactive approach to identifying and flagging upcoming renewals and potential issues before they arise.
• Strong communication skills to articulate renewal options clearly and collaborate effectively with Account Managers.
• Ability to handle customer inquiries, concerns, and pushback with professionalism and tact.
• Proficiency with CRM systems, ensuring the maintenance of accurate and up-to-date information.
• Excellent written and verbal communication skills.
• The ability to legally work in the country of hire is required for this position.

• Enjoy flexible paid time off options for enhanced work-life balance.
• Gym & wellness allowance through our partnership with ClassPass.
• Community Outreach Days get involved & undertake charity work or volunteer as paid days off, based on employee tenure.
• Car Lease Benefit partnered with Autopia, the perk of novated leasing, a tax-effective way to own and run a car.
• Employee assistance programs cover mental health, legal, financial, wellness, and behavior areas to ensure your overall well-being.
• Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.
• Energetic work environment with a hybrid work style, providing the balance you need.
• Benefit from our family leave program, which grows with your tenure at Meltwater.
• Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.
• 90, ,000 base plus OTE

Level 8/275 George St, Sydney NSW 2000, Australia

2025

Meltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment.

All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations.

Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.