Customer Service Specialist
3 weeks ago
Job Title: Customer Service Specialist
Job Description:
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
Want to step into something new in 2025? Take the leap and commence with Concentrix in this 100% work from home role, delivering services on behalf of a high visibility Federal Government Agency.
Enjoy rewarding work by providing critical inbound voice services to everyday Australians just like you. Join a quickly growing account with huge opportunities for career growth and development.
Key Role Details:
- Hourly rate of $25.80 + Super + Incentives
- Operational Hours: National Service Delivery 7:00am – 7:00pm (Monday – Friday)
- Full-time and limited Part-time roles available – PT roles must be available to attend an initial 4-week training period FT and minimum 24 hours per week post training, with availability across all days of the week
- Location: Work from Home - Every minute you're working, you're earning
- Initial equipment collection required
- Successful applicants must be able to collect IT equipment from: Adelaide, Dandenong, Geelong, Melbourne, Parramatta, and Perth
- Apply now for a January 2025 start
Who are you?
- Must be an Australian Citizen and at least 18 years of age
- Must have minimum 25Mbps download and 5Mbps upload for home office
- Passionate about customer service
- Eager to work towards goals and targets
- Confident and capable in using computers and systems
- Existing experience within a contact centre environment – highly desirable
- Exceptional communication and interpersonal skills
What's in it for you?
- Rotating roster – No weekend work
- A diverse and inclusive work environment
- Comprehensive paid training to get you up to speed
- Development and career progression opportunities
- Structured support system to help you thrive in a work from home environment
- Concentrix calendar of engagement events
If you are excited to take on a new challenge and be part of a growing team that will help create game-changing journeys for employees and customers, APPLY NOW
First Nations people, those identifying as LGBTQIA+, females, people of all ages, with disabilities and culturally and linguistically diverse people are encouraged to apply.
*Applicants must pass a police check and other pre-employment checks, including a government clearance check*
Location: AUS Work-at-Home South Australia
Time Type: Full time
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