Digital Transformation Specialist

2 weeks ago


Sydney, New South Wales, Australia NSW Department of Customer Service Full time

We are seeking a skilled Digital Transformation Specialist to join our team in the NSW Department of Customer Service. As a key member of our Government Technology Platforms, you will play a critical role in driving digital transformation and improving business systems.

Key Responsibilities:

  • Facilitate requirement workshops with business stakeholders to identify and document business processes and requirements.
  • Create Epics and User stories in JIRA to ensure alignment with business strategies and plans.
  • Conduct Refinement sessions with developers and QA for story estimation and issue identification.
  • Participate in Quality Assurance checks of developed solutions to ensure consistency and accuracy.

Requirements:

  • Proven experience in facilitating setting priorities for change initiatives of high complexity.
  • Experience in identifying and documenting business processes, ensuring alignment to functional requirements.
  • Knowledge in driving analysis and collection of information to create viable recommendations for service improvements.

Benefits:

  • Opportunity to work on high-profile government projects.
  • Collaborative and dynamic work environment.
  • Professional development and growth opportunities.


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