Night Auditor

5 hours ago

Melbourne, Victoria, Australia Ennismore Full time
Overview

Hyde Melbourne Place is not your typical hotel - it's a lifestyle destination where music, art, culture and hospitality collide. Designed for those who live boldly and seek experiences beyond the ordinary.

Located in the heart of Melbourne's CBD, Hyde Melbourne Place combines lifestyle accommodation with unexpected moments of connection - from rooftop views and curated events to world-class dining. Whether you're a guest or a team member, Hyde is a place to feel inspired, celebrated, and part of something truly unique.

Responsibilities

As our Night Auditor, you'll be the point of contact for guests throughout the night, ensuring a warm and seamless experience after hours. Alongside delivering outstanding customer service, you'll handle late check-ins and early departures and respond to guest requests. You'll also complete end-of-day reconciliations and reporting to support the smooth handover to the morning team. This role blends hospitality with attention to detail to keep operations running smoothly overnight.

  • Serve as the primary after-hours contact for guests, handling check-ins, inquiries, and room service.
  • Perform nightly cash reconciliations, financial reporting, and generate occupancy and revenue reports.
  • Manage emails, phone calls, and urgent requests while supporting early-morning event setups.
  • Monitor and restock supplies for minibars, breakfast service, and bar fridges as needed.
  • Log and communicate maintenance issues, stock levels, and provide clear handover notes for day staff.
Qualifications

What we're looking for:

  • You bring a warm, genuine approach and the professionalism of an exceptional host.
  • Previous experience in front office or reception roles is highly regarded.
  • Availability to work a rotating roster of overnight shifts from 11:00 PM to 7:00 AM is essential.
  • Familiarity with Property Management Systems (PMS) is preferred, or strong general computer skills.
Benefits
  • Daily Staff Meals
  • Worldwide Accommodation and Food and Beverage Discounts at Ennismore and Accor properties
  • Be part of a creative, energetic, and supportive team
  • Career growth opportunities across our wider hospitality group
Additional Information

At Hyde Melbourne Place, we celebrate diversity and are committed to creating an inclusive environment for all team members. We welcome applications from people of all backgrounds, identities, and experiences.

Application Form
  1. First name *
  2. Last name *
  3. Email *
  4. Phone *
  5. Do you currently hold unrestricted working rights in Australia? *
  6. Please confirm what your current working rights are? *
  7. Have you worked within Accor previously? *
  8. If yes, which Accor Business unit have you worked at most recently?
  9. To support an inclusive recruitment process, we offer reasonable adjustments for candidates. Do you have any disabilities, medical conditions, or pre-existing injuries that require reasonable adjustments? *
  10. As you are applying for a position of trust, do you have a criminal conviction that may preclude you from fulfilling the requirements of the role? *
  11. Please confirm your base salary expectation/range in Australian Dollars *
  12. Resume *. We accept .pdf, .doc, and .docx formats.

* these questions are a must

By clicking submit, I consent to the collection of my data in accordance to Ennismore's privacy policy . If you are a California employee and are interested in learning more about our California Employee Privacy Policy, click here . *

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