Current jobs related to IT Helpdesk Support Officer - Brisbane, Queensland - Engeny

  • IT Helpdesk Support Officer

    3 weeks ago

    Brisbane, Queensland, Australia G.D. Mitchell Enterprises Pty. Ltd. Full time

    Are you ready to be part of something bigger? At Lite n' Easy, we're not just about meals; we're about transforming lives through better eating habits. We make it effortless for Aussies to embrace healthier choices, whether they're on a weight loss journey or simply aiming to maintain a balanced lifestyle. As a team, we pour our passion into crafting meals...

  • IT Helpdesk Support Officer

    4 weeks ago

    Brisbane, Queensland, Australia Engeny Full time

    Join or sign in to find your next jobJoin to apply for the IT Helpdesk Support Officer (Level1/2) role at Engeny1 day ago Be among the first 25 applicantsJoin to apply for the IT Helpdesk Support Officer (Level1/2) role at EngenyEngeny, part of Egis Group, is an engineering and environmental consultancy operating in QLD, NSW, VIC and WA.Engeny is an...

  • Helpdesk And Data Quality Officer

    20 hours ago

    Brisbane, Queensland, Australia Communityinfo Full time

    Job Title: Helpdesk and Data Quality Officer (Trainee)Country: AUCity: Brisbane, Queensland 4001Role Type: Full-timeEmployee Working Hours: Full-timeJob Summary:We seek a highly motivated Helpdesk and Data Quality Officer Trainee to join our team.As a trainee, you will be responsible for providing technical support to our clients via phone or email.You will...

  • Helpdesk And Data Quality Officer

    2 weeks ago

    Brisbane, Queensland, Australia Communityinfo Full time

    Job Title: Helpdesk and Data Quality Officer (Trainee) Country: AU City: Brisbane, Queensland 4001 Role Type: Full-time Employee Working Hours: Full-time Job Summary: We seek a highly motivated Helpdesk and Data Quality Officer Trainee to join our team.As a trainee, you will be responsible for providing technical support to our clients via phone or...

  • Helpdesk and Data Quality Officer

    4 weeks ago

    Brisbane, Queensland, Australia Communityinfo Full time

    Job Title: Helpdesk and Data Quality Officer (Trainee)Country: AUCity: Brisbane, Queensland 4001Role Type: Full-timeEmployee Working Hours: Full-timeJob Summary:We seek a highly motivated Helpdesk and Data Quality Officer Trainee to join our team. As a trainee, you will be responsible for providing technical support to our clients via phone or email. You...

  • Helpdesk and Data Quality Officer

    2 weeks ago

    Brisbane, Queensland, Australia Communityinfo Full time

    Job Title: Helpdesk and Data Quality Officer (Trainee)Country: AUCity: Brisbane, Queensland 4001Role Type: Full-timeEmployee Working Hours: Full-timeJob Summary:We seek a highly motivated Helpdesk and Data Quality Officer Trainee to join our team. As a trainee, you will be responsible for providing technical support to our clients via phone or email. You...

  • IT Helpdesk Support Officer

    4 weeks ago

    Brisbane, Queensland, Australia Egis in ANZ Full time

    Company DescriptionEngeny, part of Egis Group, is an environmental consultancy operating in QLD, NSW, VIC and WA.Engeny is an organisation that celebrates diversity and is committed to providing an environment of mutual respect, supporting the diverse cultures, perspectives, skills and experiences of our employees. Our culture is underpinned by our values:...

  • IT Helpdesk Support Officer

    4 weeks ago

    Brisbane, Queensland, Australia Egis Group Full time

    About UsEngeny, part of Egis Group, is an environmental consultancy operating in QLD, NSW, VIC and WA.Engeny is an organisation that celebrates diversity and is committed to providing an environment of mutual respect, supporting the diverse cultures, perspectives, skills and experiences of our employees. Our culture is underpinned by our values: people,...

  • IT Helpdesk Support Officer

    4 weeks ago

    Brisbane, Queensland, Australia Egis in ANZ Full time

    Company DescriptionEngeny, part of Egis Group, is an environmental consultancy operating in QLD, NSW, VIC and WA.Engeny is an organisation that celebrates diversity and is committed to providing an environment of mutual respect, supporting the diverse cultures, perspectives, skills and experiences of our employees. Our culture is underpinned by our values:...

  • IT Helpdesk Support Officer

    4 weeks ago

    Brisbane, Queensland, Australia Egis Group Full time

    About UsEngeny, part of Egis Group, is an environmental consultancy operating in QLD, NSW, VIC and WA.Engeny is an organisation that celebrates diversity and is committed to providing an environment of mutual respect, supporting the diverse cultures, perspectives, skills and experiences of our employees. Our culture is underpinned by our values: people,...

IT Helpdesk Support Officer

4 weeks ago

Brisbane, Queensland, Australia Engeny Full time
Join or sign in to find your next job

Join to apply for the IT Helpdesk Support Officer (Level1/2) role at Engeny

1 day ago Be among the first 25 applicants

Join to apply for the IT Helpdesk Support Officer (Level1/2) role at Engeny

Engeny, part of Egis Group, is an engineering and environmental consultancy operating in QLD, NSW, VIC and WA.

Engeny is an organisation that celebrates diversity and is committed to providing an environment of mutual respect, supporting the cultures, perspectives, skills and experiences of our employees. Our culture is underpinned by our values: people, respect, performance, and transparency. We empower our people to grow by providing opportunities and challenges in a supportive environment.

We operate in partnership with our clients, providing customised and practical solutions across a range of services from civil and geotechnical engineering and design water management, to environmental management and approvals across multiple sectors. We are committed to creating great teams doing innovative work and would love you to join us to Impact the Future as a part of Egis Group.

About The Role

We are seeking an IT Helpdesk Support Officer with 5+ years' experience to join our national team on a 6-month contract. For the right candidate, this opportunity could transition into a full-time permanent role. Reporting to the IT Manager you will provide centralised support and service to the business, your primary impact will be in the assisting with the integration into our parent company, Egis. You will also assist in managing incidents and service requests through to resolution, escalation and closure communication.

You will be responsible for

  • Providing first and second-level technical support to end users (in person, phone, or remote offices).
  • Troubleshooting hardware and software issues across desktops, laptops, printers, and mobile devices.
  • Managing and resolve incidents and service requests.
  • Setting up, configuring, and deploying user devices
  • Assisting with onboarding/offboarding of staff (accounts, access, device setup).
  • Documenting solutions, procedures, and common issues to build internal IT knowledge base.
  • Participating in knowledge transfer from the managed service provider.
  • Maintaining asset inventory and assist with IT procurement logistics.
  • Supporting office moves and technical setup of workspaces and meeting rooms.
  • Escalating complex issues to internal senior IT or third parties' vendors where required.

About You

Ideally, you will have 5+ years of experience in a similar role within a professional services or consultancy environment. In addition, you will also have:
  • Relevant tertiary qualifications in IT Diploma or vendor-specific certifications
  • Relevant work rights to live and work with no restrictions in Australia
  • Demonstrated experience providing level 1 and 2 IT support within a medium-to-large business
  • Experience supporting a business transitioning through a merge and acquisition highly desirable
  • Strong written and verbal communication skills to work with stakeholders at all levels
  • Excellent customer service skills with a customer first mindset
  • Proactive approach to problem solving

The Benefits
  • Flexible working arrangements, including remote working options and full-time or part-time working hours.
  • Competitive remuneration
  • A structured learning and development framework to align with career progression goals and dedicated individual training / conference allowances.
  • Support structures like our Employee Assistance Program, professional mentoring, and buddy program for new starters.
  • Opportunities to work on special interest projects.
  • Opportunities to work across government, private and resource sectors.
  • Opportunities to travel for work across multiple offices.
  • Great cultural environment where teamwork and camaraderie are promoted and valued.
  • Supportive leadership based on openness.

Additional Information

Please let us know of your flexibility requirements.

Egis is committed to creating an inclusive, creative culture that embraces diversity and flexibility. If you are looking for a new challenge, want to participate growth of a successful business and join a passionate and entrepreneurial team, then don't wait, apply now

Engeny does not accept unsolicited applications from recruitment agencies and is not responsible for any related fees.Seniority level
  • Seniority levelMid-Senior level
Employment type
  • Employment typeFull-time
Job function
  • Job functionInformation Technology
  • IndustriesCivil Engineering

Referrals increase your chances of interviewing at Engeny by 2x

Get notified about new Information Technology Support Officer jobs in Brisbane City, Queensland, Australia.

Brisbane, Queensland, Australia 6 days ago

St Lucia, Queensland, Australia 3 days ago

Brisbane, Queensland, Australia 2 days ago

Slacks Creek, Queensland, Australia 2 weeks ago

Brisbane, Queensland, Australia 4 days ago

Brisbane, Queensland, Australia 4 days ago

Senior Information and Knowledge Officer

Brisbane, Queensland, Australia 3 days ago

South Brisbane, Queensland, Australia 5 days ago

Brisbane, Queensland, Australia 1 week ago

Brisbane, Queensland, Australia 1 week ago

Desktop/Network/Firewall/EUC Onsite IT Support

Brisbane, Queensland, Australia 4 weeks ago

Desktop/Network/Firewall/EUC Onsite IT Support

Ipswich, Queensland, Australia 1 month ago

Desktop/Network/Firewall/EUC Onsite IT Support

South Brisbane, Queensland, Australia 4 weeks ago

Brisbane, Queensland, Australia 1 week ago

Brisbane, Queensland, Australia 1 week ago

Warehouse & Technical Support Specialist

Brisbane, Queensland, Australia 6 days ago

Brisbane, Queensland, Australia 1 week ago

Brisbane City, Queensland, Australia 4 days ago

Senior ICT Procurement and Contracts Officer

Brisbane, Queensland, Australia 1 week ago

AGSVA Cleared Non-Technical Project Management & Support (Brisbane) - EOI

Brisbane, Queensland, Australia 3 weeks ago

AGSVA Cleared Technical Project Management & Support (Brisbane) - EOI

Brisbane, Queensland, Australia 2 weeks ago

Brisbane Airport, Queensland, Australia 3 days ago

Brisbane Airport, Queensland, Australia 2 months ago

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr