IT Helpdesk Support Officer

3 weeks ago

Brisbane, Queensland, Australia G.D. Mitchell Enterprises Pty. Ltd. Full time
Are you ready to be part of something bigger? At Lite n' Easy, we're not just about meals; we're about transforming lives through better eating habits. We make it effortless for Aussies to embrace healthier choices, whether they're on a weight loss journey or simply aiming to maintain a balanced lifestyle. As a team, we pour our passion into crafting meals that are not only nutritious but also bursting with flavour.

What's in it for you?

Supportive Environment: Work alongside passionate individuals in our Banyo, Brisbane office.

Benefits: Enjoy perks like secure onsite parking, product discounts, and access to our free onsite gym.

Meaningful Work: Help provide delicious, healthy meals to time-strapped individuals and those dedicated to wellness.

Job Description

The Role:

The IT Helpdesk Support Officerposition is to provide first-line of IT support across a large FMCG business. Your primary focus is to support internal customers by ensuring the reliable operation, configuration and maintenance of computer system, particularly multi-user systems such as servers. This includes assisting users with system usage, troubleshooting issues and optimizing performance to meet operational needs.

- Working knowledge of AD, Windows Terminal Servers, DNS, DHCP, and Windows 10-11
- Install and configure standard hardware and software
- Provide initial hardware and software start-up training for new and existing employees
- Respond to and provide local/remote technical IT support to employees across the business
- Perform diagnosis and fault resolution on tickets providing high-level technical support
- Administration of cloud services such as Office 365, Microsoft Online Exchange.
- Knowledge on Systems Centre Configuration Manager and Symantec Endpoint Protection
- Analyze online Help Desk enquiries and provide support within the agreed timeframes
- Project tasks in IT Service Delivery & other IT related initiatives
- Mobile and remote computing (Windows 10 and 11, IOS, Android, Intune)
- Experience with Windows Server 2008 R2 – Windows Server 2016 , Windows 10

About you:

- 2 + yearsexperience in a similar role (inhouse ICT experience will be highly regarded)
- Formal qualifications in IT at a Cert III level or above, with Microsoft Certification highly desirable
- Ability to meet deadlines effectively
- Able to work 8:30am to 5:00pm or 10:30am to 7:00pm(flexibility to do a rotationalroster between 5am to 8pm)
- Supporting 24/7 systems and IT operations
- Capable of dealing with high volume & high priority tickets on a regular basis
- Proven experience providing face to face, phone support and remote services
- Ability to be adaptable and respond quickly to changing needs in a demanding environment
- Strong critical thinking and troubleshooting skills.
- Excellent written and verbal communication, including interpersonal, negotiation and collaborationskills

Join Our Team

If you have full Australian work rights and have a passion for technology, customer service and a drive to make a positive impact within the IT Helpdesk space, we want to hear from you Take the first step toward a rewarding career with Lite n' Easy and click APPLY NOW.

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