Conference & Events Coordinator - QT Melbourne
3 weeks ago
Title: Conference & Events Coordinator
Position: Conference & Events Coordinator - QT Melbourne
Company: EVT - Entertainment | Ventures | Travel
The Conference & Events Coordinator provides professional, courteous and helpful service to guests and/or customers ensuring that their expectations are anticipated and exceeded with a primary focus on driving yield. This position works closely with internal stakeholders from other hotel departments to ensure events are planned and executed professionally and efficiently.
Responsibilities- Undertake daily administration/reactive sales activities including correspondence, filing, and preparation of quotes, general telephone enquiries and completion of post-event follow up.
- Assist in the co-ordination of conferences, dinners, weddings, accommodation and private dining restaurant bookings as required. Book, update and/or cancel bookings accurately and according to the Standard Operating Procedures.
- Handle calls, book appointments, assist in lead generation and enquiry follow up.
- Work closely with back-of-house teams to ensure events are coordinated appropriately and in line with meeting or exceeding the client's expectations.
- Ensure presence on site for special events as event coordinator or at the direction of the Director of Sales or General Manager.
- Conduct site inspections for clients and third-party suppliers as required for coordination of events.
- Maintain the iVvy event management system including details of sales activity, client information, tentative and confirmed bookings.
- Prepare regular reports as directed by the Conference Sales Manager or General Manager and ad hoc reports where requested.
- Be a Brand Ambassador for the hotel and Event Hospitality and Entertainment.
- Attend all scheduled meetings and participate in scheduled training and development programs.
- Conduct post-event follow up and work closely with clients to secure future business for the hotel and EVT group.
- Give assistance and support to other departments and/or colleagues when needed.
- Attention to detail at all times.
- Client focused, providing efficient, friendly and professional service to all guests.
- Work together with trust and treat all guests and colleagues from all cultural groups with respect.
- Entry level
- Full-time
- Sales and Administrative
- Hospitality, Administrative and Support Services, and Events Services
Location: Melbourne, Victoria, Australia
Salary: A$85,238.00–A$97,906.00
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Conference & Events Coordinator - QT Melbourne
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Melbourne, Victoria, Australia Event hospitality & entertainment Limited Full timeConference & Events Coordinator- QT Melbourne133 Russell St, Melbourne VIC 3000, AustraliaTitle: Conference & Events CoordinatorPosition Overview: The Conference & Events Coordinator provides professional, courteous and helpful service to guests and/or customers ensuring that their expectations are anticipated and exceeded with a primary focus on driving...
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