Senior Data Analyst

Join to apply for the Senior Data Analyst role at NSW Department of Customer Service

Join to apply for the Senior Data Analyst role at NSW Department of Customer Service

NSW Department of Customer Service provided pay range

This range is provided by NSW Department of Customer Service. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

A$129,464.00/yr - A$142,665.00/yr

Clerk Grade: DCS Clerk Grade 9/10 ($129,464 - $142,665 base + super)

Employment Type: Temporary full-time 24 months opportunity

Location: Sydney CBD, flexible working arrangements available

This role sits within the Government Technology Platforms Division in the Data Engineering Chapter, Systems Capability Directorate

About the team

You will join a dedicated team of Data Engineers driving a critical data migration initiative as part of a high-impact enterprise program. Collaborating closely with key stakeholders, this team plays a pivotal role in ensuring the success of the program.

Your day-to-day

• Engage with Business Users and Source Systems Teams to define data quality requirements collaboratively.
• Understand source and target systems to identify and support data quality rules.
• Translate business rules into implementation logic for data quality (DQ) rule development.
• Profile new objects and datasets to enhance DQ rule coverage.
• Develop data quality profiling scripts using SQL and stored procedures.
• Execute DQ scripts to identify and report bad data records to the business.
• Maintain data quality rules register and solution configuration, capturing all common and license-specific DQ requirements.
• Develop and execute DQ scripts for trial and production migrations to pre-empt issues.
• Build DQ dashboard reports and visualizations in Power BI.
• Drive meetings to prioritize and remediate data quality issues.
• Devise and implement solutions for data enrichment and remediation.
• Support analysis of transformed data to ensure it is fit for migration.
• Measure and report data quality improvement progress to management.
• Develop good relationships with product teams and resolve data quality issues.

To be successful in this role you will demonstrate:

• Ability to handle large datasets, ensuring data quality and performing data reconciliation.
• Proficiency in writing optimized SQL code and queries.
• Advanced skills in Excel and familiarity with other Office tools.
• Experience with SQL Server Management Studio (SSMS), Power BI, and preferably Microsoft Azure technologies.
• Ability to create professional-standard graphs and presentations.
• Meticulous and detail-oriented approach to work.
• Experience in data quality during migration projects is a plus.
• Familiarity with Siebel systems is preferred.
• Experience in this Regulatory Licensing domain is advantageous.
• Flexibility to adapt to changing priorities.
• Excellent verbal and written communication skills.
• Strong stakeholder engagement and relationship-building skills, with the ability to elicit and clarify reporting needs from diverse internal teams.
• Excellent communication and data storytelling abilities, enabling you to convey insights in a clear, meaningful way to non-technical audiences.
• Demonstrated ability to prioritise and manage competing deadlines, maintaining quality and focus in a fast-paced, policy-driven environment.

Salary Grade 09/10, with the base salary for this role starting at 129,464 base plus superannuation

Click Here to access the Role Description.

For enquiries relating to recruitment please contact Swathy Mohan via swathy.mohan2@customerservice.nsw.gov.au.

For enquiries relating to the role, please contact Praveen Prabhu via praveen.prabhu@customerservice.nsw.gov.au.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: 09:59 am, 22 Aug 2025

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact swathy.mohan2@customerservice.nsw.gov.au or 02 9494 8351.

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

Seniority level

• Seniority levelMid-Senior level

Employment type

• Employment typeFull-time

Job function

• Job functionInformation Technology
• IndustriesData Infrastructure and Analytics

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